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Circle in red with cross and at bottom of screen www.apple.com/support/ipod
How do I do that and where do I find disk mode
Nothing happens it has gone back to the red circle and cross with the support link on the bottom
We are doing everything you are saying but cannot get the disk mode it keeps reverting to the red circle with cross etc
Tried that and it goes back to red circle this ipod DOES have a click wheel
Done that just goes back to red circle etc
I think the nearest is Aberdeen
Sorry you haven't been able to solve the problem as I'm sure you are too. Regrettably I am not a satisfied customer so I presume I will not be charged. Thank you for your time and patience.