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Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3447
Experience:  Computer Repair Technician 5+ Years
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My laptop has frozen while shutting down with icon still whirling

Customer Question

My laptop has frozen while shutting down with icon still whirling around.
Have tried on/off button, closing lid, Ctrl.Alt/ delete,Esc.
Nothing!!
I have Windows 7
Any suggestions?
Helen
Submitted: 2 years ago.
Category: Computer
Expert:  Cory replied 2 years ago.
Welcome, I am Cory.

I am sorry you are having this issue.

Please unplug your laptop, the remove the battery.

Please wait 30 seconds, put the battery back in and try to turn it on.

Let me know if this works.
Customer: replied 2 years ago.
Now why didn't I think of that?
Many thanks Cory.
Helen
Expert:  Cory replied 2 years ago.

Helen,

You are welcome!

Please remember to rate my answer.

Have a good day!

Cory

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