Hi Josh, again (!), email adress is***@******.***
My Createspace password ***** *****
If you upload from the native files (which, I've checked) one-by-one, there should be no problem. I think the problem arose when you created a file from these native files.
The files are located: Hesterbell>Trevor's Writings>Ghost Stories.
Good. But I spotted some errors I hadn't noticed before in the native files, so we will still need to upload these again. Thanks, Trevor
Does this mean I will have to come back to 'Just Answer' tomorrow, or will you take it from here? I hope so!!
What is being uploaded,now?
Why don't you upload the native files,now?
Would I come back to you, personally, tomorrow or will I have to start over again? If I have to start over again, this is not acceptable.
It seems like all you have done is reiterate the problem? What work have you actually done?
Presumably, when you uploaded the book files, it was your creation error, so am I being charged for this session.
Well, why didn't you make the adjustment to the files that the editor required when you uploaded the files, yesterday? If the files didn't 'fit'.Can you say if I'm paying again for this.
If we forget about minor changes to the native files (i.e. work with the one's you have), is all well, now, with the paperback version?
Actually, I DID ask you to remotely upload the files again, today, in my initial request.
P.S. This matter needs completing today.
PPS. Also, When Karmil Anwar uploaded the files, we didn't have this problem.
Would you like to answer, comment, on my recent question(s) please?
Assuming you have now fixed the files and they meet the parameters (ignoring my corrected native files) are these files now acceptable to Amazon, and is everything right for publication of the Paperback version?
You wrote, prior to my mentioning that I'd altered the native files; 'We will need to wait until the upload is complete tomorrow to upload the new files'. What files did you upload, then?
The system keeps saying your waiting for my reply, but I've already replied a dozen times. Does the fact that you haven't replied mean you've gone home for your tea, or are you hoping I'll just sign off because I've got fed up of waiting?
Can you answer my questions, or we will be going round with this indefinitely:
Are the files you uploaded (not the corrected native files) now accepted for the Paperback version of my book? What upload are we waiting to be completed until tomorrow? Will I have to start again, from square one, tomorrow? Will you be in tomorrow? Will I have to pay again today/tomorrow? You haven't answered any of these questions.
You STILL have not answered the last 4 questions I just asked you. Kindly oblige.
This provides some clarity. I will contact you tomorrow. However, having come this far, I will require the native files uploaded again, as originally requested, as some did overlap and I made some corrections. What time do you start tomorrow, please, so I can pick you up?
I have been in touch with Customer Support and they have referred me back to you, to remotely upload the edited native files to my book 'Inside The House Of The Dead'; to both Paperback & Kindle versions.Please proceed.