How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 20174
Experience:  Expert for over 10 years
50836188
Type Your Computer Question Here...
Josh is online now

I changed the cartridges on my brother dcp 135c ,with out following

Customer Question

I changed the cartridges on my brother dcp 135c ,with out following printer prompting and now it won,t print off e.mails
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

What printer prompts are you referring to?
Customer: replied 2 years ago.

the last time I changed cartridges I just opened the flap and it worked ok .but this time nothing.

Expert:  Josh replied 2 years ago.
Do you see any error messages on the LCD screen on the printer?
Customer: replied 2 years ago.

no 100per cent normal.

Expert:  Josh replied 2 years ago.
Please do a hard power off on the printer. Please unplug the power cord on the back of the printer. Wait 1 minute and plug it back in. Now power it on again.

Try printing
Customer: replied 2 years ago.

josh,this is my wifes comp/printer and she is out at the moment so I don't know how to do what you asked,i am not up computers,how do I do that?

Expert:  Josh replied 2 years ago.
Unplug the power cable on the back of the printer. Wait 1 minute then plug it back in then power on the printer.

Try printing an email again
Customer: replied 2 years ago.

I,m sorry ,josh I don't know how to,what do I do.

Expert:  Josh replied 2 years ago.
Colin,

I am not really sure how to word it differently. Would it be best if you wait for your wife to come back and perform the steps?
Customer: replied 2 years ago.

yes will call again.

Expert:  Josh replied 2 years ago.
Reply back here when your wife is able to complete the tasks.