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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a g580 that has a black screen the lights come on but

Customer Question

I have a g580 that has a black screen the lights come on but nothing happens
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
Please confirm is it a lenovo g580 machine that you are facing an issue with
Customer: replied 1 year ago.
Yes
Expert:  Michelle replied 1 year ago.
please let me know that does the laptop beep
also let me know that do you get the initial lenovo logo screen or not even that
Customer: replied 1 year ago.
I get no noises and the screen remains blank no colour
Expert:  Michelle replied 1 year ago.
how old is the laptop and did you face any system heatup or random shut down issues recently
Customer: replied 1 year ago.
It's two years old and there have been no shut downs recently
Expert:  Michelle replied 1 year ago.

though you may have tried this before but please attempt once more..please turn off unit and unplug power cord..remove battery keep the ON button pressed for 10 secs plug in battery and power cord and turn on/ keep tapping the f2 key on keypad let me know if there is any change and i will suggest advanced steps..

let me know if unit is within warranty cover or not as i will share steps accordingly so as not to void the warranty cover

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  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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