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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32076
Experience:  Over 15 years of consulting to the IT industry
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I HAVE A SAMSUNG S 4 I HAVE TRIED TO DOWNLOAD AN APP

Resolved Question:

I HAVE A SAMSUNG S 4 I HAVE TRIED TO DOWNLOAD AN APP FOR MY WORK I CAN SEE IT IN THE DOWNLOADS BUT CANT GET IT TO OPEN OR PUT AN ICON ON MY DESK TOP
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which App this is please?
Customer: replied 1 year ago.

they are prospects.apk & lending2.apk

Expert:  Richard replied 1 year ago.
Thanks
Likely you need to enable unknown sources. To do this
From the Homescreen go to Apps > Settings > More.
Go to Security > Device administration.
Check "Unknown Sources"
Then go to the actual files and press on it and it should then start the installation.
Let me know the results please
Customer: replied 1 year ago.

I have unknown sources already ticked it is in my downloads and says it is installed but still will not open

Expert:  Richard replied 1 year ago.
What exactly happens when you try to open it?
Customer: replied 1 year ago.

nothing it just says cannot open file and when I press on it in the download section it just brings up the share and delete icons

Expert:  Richard replied 1 year ago.
ok, can I see if I can open it on my S4? Then I can check if it is compatable.
Provide me the APK please via the below instructions
- Click the following link: http://www.wikisend.com
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
Customer: replied 1 year ago.

Hi thanks for your help but I went to upload the files and suddenly they have opened !! so all is fine now thanks

Expert:  Richard replied 1 year ago.
ok, running the installation again looks to be what got it installed, it may just had to refresh the unknown source setting and the install took some time.
Good it is all now and running.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32076
Experience: Over 15 years of consulting to the IT industry
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