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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5151
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Re Samsung Xpress M2022W printer Dear sirs, I am using Windows

Resolved Question:

Re Samsung Xpress M2022W printer
Dear sirs,
I am using Windows XP SP3.
I have attempted several times to install my new Samsung Xpress M2022W on my computer but I failed each time. I first tried to install using the CD supplied, that failed, I then tried to install by downloading the drivers etc from your website, that also failed.
The software downloads and I get a message that the printer HAS been installed, but I cannot find the printer on my computer ( "Printers and Faxes" ).
I bought the printer as a replacement for a Samsung ML 1865 which I used without any problems for many years. I uninstalled that computer fully before attempting to install the new printer. I have many years experience using computers and printers.
Can you help me please.
Thank you,
Noel O'Sullivan
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Sir when you open a document of PDF file does it have the printer listed in the print options?Is this printer connected wired or wireless to the PC?Sincerely,JohnNote: - To get my reply quickly refresh this page or you can check your email which also shows a notification email. To reply back to me type in the box below and click on reply.
Customer: replied 1 year ago.

Hello John,

I have just now opened a blank page on my Foxit PDF program. The Samung printer is not showing up on the printer options ( My Epson printer is showing up OK )

Expert:  John replied 1 year ago.
Thank you sir for the details.How is this printer connected to the PC (Wired or Wireless)?May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Customer: replied 1 year ago.

Its a wired printer, ( I also failed to connect it wirelessly )

You may attempt to examine the computer remotely

Expert:  John replied 1 year ago.
Thank you.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=0d553ea8-c090-4349-985a-4547b56ccedf# that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. D
Customer: replied 1 year ago.

Elsinor Screenconnect will not run for me. I got this message.

"Elsinor Screenconnect is not a valid Win 32 Application"

Expert:  John replied 1 year ago.
That is strange.Here is another tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password ***** shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Customer: replied 1 year ago.

id 7 0 8 3 7 1 6 6 4

pw 9819

Expert:  John replied 1 year ago.
Thank you.i am connected now
Expert:  John replied 1 year ago.
Sir i got disconnected from your PC.Did you re-connect the Epson printer?Is it working ?Sincerely,John
Customer: replied 1 year ago.

Sorry about that John, Took ages to reconnect. Epson is connected up again

Expert:  John replied 1 year ago.
No worries sir.Just wanted to make sure you can use Epson.For fixing Samsung and the system slowness and errors you need to re-install window which you can do later because you have Epson.Is there anything else you like to know?If you do not have any further questions.please rate positively using the options just below this page or on the top of this page,select the rating and click on submit that will do it .Have a Great God blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/Sincerely,John
Customer: replied 1 year ago.

Thanks for your effort John, The fault must be in the computer itself, I have saved the link to you and if I have any computer problems in the future I will contact you.

Many thanks

Best wishes to you

Noel

Expert:  John replied 1 year ago.
Thank you sir.
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5151
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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