How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32168
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

Tv programme stuck on pick and will not move to any other

Customer Question

tv programme stuck on pick and will not move to any other programme
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, remove the power from the TV and wait 10 minutes,
Then connect the power, turn on the TV and tell me if it now works please.
Customer: replied 1 year ago.

the problem stil remains

Expert:  Richard replied 1 year ago.
ok, replace the batteries in the remote, does it then change?
Customer: replied 1 year ago.

New batteries inserted did not work.

Expert:  Richard replied 1 year ago.
Can you give me the make and model of the TV please
Customer: replied 1 year ago.

TV is Toshiba

Model no, 40L7355D

Expert:  Richard replied 1 year ago.
ok, if you press the channel buttons on the TV itself, not the remote, does it then change?
Customer: replied 1 year ago.

Using TV remote we can get channels chage; but we cannot get any Sky Programmes

Expert:  Richard replied 1 year ago.
ok, can you remove the power from the Sky box and wait 5 minutes
Plug the power in and try again.
If it still does not work, replace the batteries in the Sky remote and try
Let me know the results please
Customer: replied 1 year ago.

no change

Expert:  Richard replied 1 year ago.
Do you have a Skybox model that has the channel buttons on the actual unit?
Customer: replied 1 year ago.

yes

Expert:  Richard replied 1 year ago.
ok, and if you change the channel there, does it work?
Customer: replied 1 year ago.

yes we have

Expert:  Richard replied 1 year ago.
Thanks, ***** ***** the problem as the remote that has faulted.
If you have replaced the batteries in it, then the actual unit has failed.
If you tell me the model Skybox you have, I can source a replacement remote for you.
Customer: replied 1 year ago.

skyplus hd

Expert:  Richard replied 1 year ago.
You can get it here, best price with all the functonality
http://www.ebay.co.uk/itm/NEW-SKY-PLUS-HD-REV-9-REMOTE-CONTROL-GENUINE-REPLACEMENT-/351441779332
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32168
Experience: Over 15 years of consulting to the IT industry
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.

why is their a charge of £ 35 when I have a service contract?

lease let me know

regards ***** *****

Expert:  Richard replied 1 year ago.
because you had to purchase the replacement remote.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.