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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38521
Experience:  Over 15 years of consulting to the IT industry
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Tv programme stuck on pick and will not move to any other

Customer Question

tv programme stuck on pick and will not move to any other programme
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step, remove the power from the TV and wait 10 minutes,
Then connect the power, turn on the TV and tell me if it now works please.
Customer: replied 2 years ago.

the problem stil remains

Expert:  Richard replied 2 years ago.
ok, replace the batteries in the remote, does it then change?
Customer: replied 2 years ago.

New batteries inserted did not work.

Expert:  Richard replied 2 years ago.
Can you give me the make and model of the TV please
Customer: replied 2 years ago.

TV is Toshiba

Model no, 40L7355D

Expert:  Richard replied 2 years ago.
ok, if you press the channel buttons on the TV itself, not the remote, does it then change?
Customer: replied 2 years ago.

Using TV remote we can get channels chage; but we cannot get any Sky Programmes

Expert:  Richard replied 2 years ago.
ok, can you remove the power from the Sky box and wait 5 minutes
Plug the power in and try again.
If it still does not work, replace the batteries in the Sky remote and try
Let me know the results please
Customer: replied 2 years ago.

no change

Expert:  Richard replied 2 years ago.
Do you have a Skybox model that has the channel buttons on the actual unit?
Customer: replied 2 years ago.

yes

Expert:  Richard replied 2 years ago.
ok, and if you change the channel there, does it work?
Customer: replied 2 years ago.

yes we have

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem as the remote that has faulted.
If you have replaced the batteries in it, then the actual unit has failed.
If you tell me the model Skybox you have, I can source a replacement remote for you.
Customer: replied 2 years ago.

skyplus hd

Expert:  Richard replied 2 years ago.
You can get it here, best price with all the functonality
http://www.ebay.co.uk/itm/NEW-SKY-PLUS-HD-REV-9-REMOTE-CONTROL-GENUINE-REPLACEMENT-/351441779332
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

why is their a charge of £ 35 when I have a service contract?

lease let me know

regards ***** *****

Expert:  Richard replied 2 years ago.
because you had to purchase the replacement remote.