How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

Why won't my kindle fire connect to my internet connection.

Customer Question

Why won't my kindle fire connect to my internet connection. I am with BT and I have a wi fi connection
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi, My name is***** will assist you. I am sorry to hear that you are having this issue. Does the BT wifi network name appear in the list of available network connections on the kindlle?* To connect to Wi-Fi follow these steps:* Tap the Quick Settings icon* Select Wi-Fi.* Ensure Wireless Networking switch is in the on position.* Your home network should appear in the list.* Tap the name of your network. A lock symbol will appear next to your network if it requires a password. The wifi password ***** ***** the label of your BT modem.* Enter the characters of the password ***** the onscreen keyboard.* Be sure to enter the letters and numbers exactly as on the label. Caps and non caps.* Then Tap Connect.* In the future your Kindle Fire will automatically connect to the network that was most recently used.If you have a differnet kindle follow these steps please>First press the Menu button on the keypad Scroll down and select Settings Scroll down to "Wi-Fi Settings" and select view If asked to "Turn Wireless On?", select OK Look for the name of your BT Home Hub in any list of available networks. Your Hub's network name (SSID) is on a label on the Hub. Don't connect to "BT Wi-Fi" or "BT Wi-Fi FON" when you're at home. This is BT Wi-Fi's network for when you're out and about. Once you've found your Hub, select connect Enter your Hub's wireless key (also found on the label on the Hub) and select submit You'll see the "Wi-Fi" icon in the top right-hand corner whenever you're connected wirelessly * . . Was this step helpful? Please reply if you need more help. . . . . . Please let me know if this does not work for you or if you need any other assistance. . . . After we have your issue resolved please take a moment to rate my service positively. Thank you very much!
Customer: replied 1 year ago.

I have done all the things you said to do. It just keeps on telling me 'not in range' and authentication failed. Do you think it might be the Kindle that's not working properly as my internet is ok. I have tried alsorts of things but it is now driving me nuts and I cannot be bothered with it anymore

Expert:  Randy Computer Tech replied 1 year ago.
okay, this may be a hardware issue. We will need to determine if this is hardware or firmware related. This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Please try this on your Kindle>press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try the wifi again please.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions