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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5710
Experience:  B.Sc. Computer Science with Honors
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Can not connect cctv dcr via hdmi or av slots, do i need to

Customer Question

Can not connect cctv dcr via hdmi or av slots, do i need to change any settings etc the dvr works on all the tvs in the house so i know its not the dvr, the dvr also works on laptop , it is only the tv where we have no connection

Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
what is the make and model number of the DVR.
Customer: replied 2 years ago.

Model 50937(1)

ASIN BOOLFB8NWA

OS Embebbed linux

Expert:  Michelle replied 2 years ago.
please confirm the brand name of the dvr.
How many cameras are connected to the dvr.
Customer: replied 2 years ago.

Another model number 1004

4 cameras

H.264 system

Trying to find brand proving difficult was purchased through Amazon

"Dicsoball cctv 4ch 4 channel full D1 network , hope this helps

Expert:  Michelle replied 2 years ago.
I believe you have all the hardware including cctv cameras, camera cable power supply and are they connected.
Expert:  Michelle replied 2 years ago.
attaching a link please watch that and let me know if you have any question.
https://www.youtube.com/watch?v=Ku34g8Zi6z4
https://www.youtube.com/watch?v=KoaNB448DYs
Customer: replied 2 years ago.

We kno how to connect systems our problem is with the tv and settings? We have connected to other tvs and the dvr works . Its only a problem with the viera

Expert:  Michelle replied 2 years ago.
if the dvr is working fine and the connections are fine and you get display on other tvs then you can connect the hdmi and vga to the tv Panasonic viera and select the Dsub and hdmi one by one and see which ports works if both dont work then remove hdmi and check with the dsub port on the remote.
Customer: replied 2 years ago.

What is dsub? The viera is tbmoe2487 there is no vga on this model

Expert:  Michelle replied 2 years ago.

do you see an hdmi option...please connect the hdmi cable ..you can select it from the av option on your remote

Customer: replied 2 years ago.

The hdmi does still not connect we are currently waiting for engineer , as soon as we kno the outcome i will contact you to either for more advice or rate the service

Expert:  Michelle replied 2 years ago.
Thank you and take your time do let me know the outcome.