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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32073
Experience:  Over 15 years of consulting to the IT industry
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My new printer has the wrong language on it. How do I change

Resolved Question:

My new printer has the wrong language on it. How do I change it to English?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of the printer please?
Thank you
Customer: replied 1 year ago.

HP ENVY 4507

Expert:  Richard replied 1 year ago.
Thanks Ann, to change it do the following
Press the Home button
Use the down arrow to select the eighth line and press OK:
The first line will be selected - press OK:
The first line (English) will be selected - press OK
You will be asked to confirm your selection - press OK again.
It will then be in English
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.

what is the home button?

Expert:  Richard replied 1 year ago.
That is the button with the house on it, above the arrow
Like in this picture.
Click me to view
Let me know if you have any difficulties please
Customer: replied 1 year ago.

I have pressed the home button but nothing happens I just have something in a language I cannot understand, I have turned the printer off and then on again but this message still comes up

Expert:  Richard replied 1 year ago.
Ann,
You need to do the instructions exactly as I am telling you.
I will again repeat and I have included photos to make it easier.
Press the Home button
Use the down arrow to select the eighth line and press OK:
Click me to view
The first line will be selected - press OK:
Click me to view
The first line (English) will be selected - press OK (sorry about the poor photo):
Click me to view
You will be asked to confirm your selection - press OK again.
That's it, english will then be set
Let me know the results please
Customer: replied 1 year ago.

nothing happens when I press the home button. What is on the screen stays exactly the same. I think it is saying something about paper!!

Expert:  Richard replied 1 year ago.
put some paper in it, then do my instructions please
Customer: replied 1 year ago.

I have got the list. I have gone down to the 8th line which returns me to the first, bur when I press this it starts to print.

Expert:  Richard replied 1 year ago.
The instructions are the exact ones for your Model so will work.
Power off the printer, wait 5 minutes, power it on again and then try please.
Customer: replied 1 year ago.

Thanks a lot - it has now worked

Expert:  Richard replied 1 year ago.
Perfect Ann!
We just had to start the process on the initial screen which we now did.
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32073
Experience: Over 15 years of consulting to the IT industry
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