How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16046
Experience:  Expert for over 10 years
50836188
Type Your Computer Question Here...
Josh is online now

My Widows 7 PC loses files. When an attempt is made to copy

Customer Question

My Widows 7 PC loses files.
When an attempt is made to copy or move file from folder named books, there is a message saying that the file can't be found at j:/books but if one right clicks on j:/books then Properties there is an answer saying that there are 302 files taking up 246Mb. One part of Windows 7 can find the file but they are invisible for copying or moving. By the way, these are ebooks I want to keep.
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.
Hi! How are you trying to copy/paste? Do you go to the J:\books folder and copy the file by right clicking and selecting copy?
Customer: replied 1 year ago.

I normally highlight the file/files I wish to copy or move and then use ctrl-c or ctrl-x for copying or moving. sometimes these keys don't work and I have to use the menus for copy, cut and paste. (I never had this sort of problem with XP.)

I have had other problems with ghost files/drives. I also get odd messages like Jane B Burka - Procrastination is not present on drive x where x is the drive I am trying to copy the file to - not from!

I have a drive called Backup. It shows as drive G:. It is a 610Gb drive with 607Gb free. Every time I try to copy stuff to this drive, one or two files copy then copying stops. The apparently copied files can't be copied - they are ghosts.

Should I go back to XP or switch to Linux Mint?

Expert:  Josh replied 1 year ago.
Before switching back to XP, try this.. Click on Start and type CMD into the search box. Right click on COMMAND PROMPT and select RUN AS ADMINISTRATOR In the black box type: sfc /scannow (there is a space between sfc /scannow) then press enter Let the scan run then restart your computer and try again.
Customer: replied 1 year ago.

I normally highlight the file/files I wish to copy or move and then use ctrl-c or ctrl-x for copying or moving. sometimes these keys don't work and I have to use the menus for copy, cut and paste. (I never had this sort of problem with XP.)

I have had other problems with ghost files/drives. I also get odd messages like Jane B Burka - Procrastination is not present on drive x where x is the drive I am trying to copy the file to - not from!

I have a drive called Backup. It shows as drive G:. It is a 610Gb drive with 607Gb free. Every time I try to copy stuff to this drive, one or two files copy then copying stops. The apparently copied files can't be copied - they are ghosts.

Should I go back to XP or switch to Linux Mint?

I have just lost a regular download folder on J: called J:/Books/rar&zip.

The message I get when I try to download a file to this folder is 'File not found' It should be (if it applies) 'Folder not found.' It has been my regular download folder for Rar and Zip books for some months. Windows 7 has lost it somehow.

Expert:  Josh replied 1 year ago.
Did you run the scan?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions