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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31231
Experience:  Over 15 years of consulting to the IT industry
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Wifi problem. We have a functioning Modem and Router in our

Customer Question

Wifi problem. We have a functioning Modem and Router in our home and internet connections are used smoothly. However, our EMachine desktop PC with Windows 7 seems to have stopped receiving the wifi signals so that we cannot use Explorer or AOL. Restarting the router has not resulted in progress. Clicking on the wifi icon on the home page - bottom right - says no connection is possible and sources are not being received.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you close all programs on the computer and then click start.
Type in
wireless networks
press enter
Right click on your wireless network and select remove.
Once done, restart the computer and then try to connect to the wifi network.
Let me know the results please
Customer: replied 1 year ago.

A panel appeared saying Wireless is not currently enabled

Expert:  Richard replied 1 year ago.
ok, this is then why its not connecting.
What wifi adapter do you have connected to the desktop? As desktops do noy come with wifi by default.
Customer: replied 1 year ago.

Sorry - Some uncertainty. This computer is not often used. I do have Netgear arial inserted in a USB slot. Could that be part of the iriginal system?

Expert:  Richard replied 1 year ago.
Yes, this can be part of it.
Unplug it and connect it to a different USB port on the computer.
Tell me if you can then connect to the wireless network.
Customer: replied 1 year ago.

I have moved the aerial to another USB port. I still get a message saying No Connections are Availlable. Should I be buying some software?

Expert:  Richard replied 1 year ago.
No, if it worked before with this device then it will all be installed.
When were you last able to connect to the wifi on this computer?
Customer: replied 1 year ago.

This is our summer home so we are not here in the winters. Last use probably early October 2014.

Expert:  Richard replied 1 year ago.
ok, we need to attempt to do a factory reset.
To do this, click start, type in
system restore
and press enter
Follow the onscreen steps and perform a system restore from a date when it was last working (so from before October).
Let this complete and when it has, tell me if it now connects to the wifi please.
Let me know the results please

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