How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11633
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Computer Question Here...
Bryan is online now

I am currently last 6weeks been on the eharmony dating

Customer Question

I am currently for the last 6weeks been on the eharmony dating site. Tonight I am told that my Homecover does not allow access to this site, can you please tell me what is going on! I am not happy.
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question.
Just to clarify, are you unable to open up the site from your computer now?
Keep me posted.
Customer: replied 1 year ago.
No I am still unable to have access to this site talk talk pops up a message saying that my Homesafe Settings does not allow this site, which I pay a fee for every month.
Expert:  Bryan replied 1 year ago.
I see, all right. May I set up a quick remote session (no extra charge), which will allow me to connect directly to your screen and assist you with this issue?
Keep me posted.
Customer: replied 1 year ago.
Yes you may
Expert:  Bryan replied 1 year ago.
OK. Let's get started with the remote session now. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=5dd4b561-0f3e-4193-bf1a-05d93d33aae4
Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below.
Thank you.
Customer: replied 1 year ago.
Download failed, clicked onto the link. Message box popped up with Safari Cannot Download.
Expert:  Bryan replied 1 year ago.
Hi again, it looks like you are having some issues with downloading/running the remote file, so let me just provide you with the steps to turn off HomeSafe for your account now.
Please open up the following link first:
https://myaccount.talktalk.co.uk/myservices/network/parental-controls
Login to your TalkTalk account when prompted. Next, under the "HomeSafe" section, set "Kid Safe" to OFF. Confirm the change, when prompted.
You should now be able to access the eHarmony website all right.
If you need more help, please use the Reply tab to continue our conversation.
Otherwise, I'd appreciate it if you could kindly take a moment to rate my service by clicking on (and submit) a star rating at the top of this page. Thank you!
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11633
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Bryan and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Oh my god what is going on I cannot now get into my talk talk account, have entered my email but they tell me my password ***** *****
Expert:  Bryan replied 1 year ago.
No issues, let's try a different remote tool this time. Please open up the following link:
www.teamviewer.com
Click 'Download'. A 'TeamViewer' file will be downloaded by your browser (at the very bottom.)
OPEN/RUN the file, then install and run TeamViewer accordingly. Reply back to me with the ID and the password ***** (while keeping the TeamViewer window open.)
If you face any issues, just reply back to me below.
Thank you.
Expert:  Bryan replied 1 year ago.
If you are unable to find the TeamViewer download in Safari, click on the Window tab (at the top) > Downloads, and open up the TeamViewer file downloaded, from there.
Install and run TeamViewer accordingly. Reply back to me with the ID and the password ***** (while keeping the TeamViewer window open.)
Thank you.
Customer: replied 1 year ago.
Sorry but I am getting confused now am not that conversant with all this jargon and cannot keep up with you. I am a 70yr old and just use my works programme which I am used to, and just have my current IPad.
Expert:  Bryan replied 1 year ago.
Oh, I see - you are replying to me from your iPad itself (the remote tools can only run on a computer).
Now, could you let me know the full email address associated with your TalkTalk account?
Keep me posted.
Customer: replied 1 year ago.
***@******.***
Expert:  Bryan replied 1 year ago.

OK, I'm unable to look up that email address, so you must have used a different email address for your TalkTalk account itself.

No problem; I'll ask you a couple of other questions to retrieve your account info now. First, what's your TalkTalk landline number?

Expert:  Bryan replied 1 year ago.
You seem to have gone offline now. Please leave me a reply when you are available next, and we will take this further. Thank you.
Customer: replied 1 year ago.
01269 870597
Expert:  Bryan replied 1 year ago.
OK. For verification purposes, please provide me with the last 4 digits of your bank account number used to pay your TalkTalk bill. Thank you.
Customer: replied 1 year ago.
3448
Expert:  Bryan replied 1 year ago.
OK; please stand by - I'll get your TalkTalk account registered in a few minutes. Thank you.
Expert:  Bryan replied 1 year ago.
Okay, I have registered the TalkTalk account for you and logged in to the same - but it looks like HomeSafe is already turned OFF for your account now.
Could you retry accessing eHarmony now, and check if the same error shows up?
Keep me posted.
Expert:  Bryan replied 1 year ago.
Also, please tap Settings > Wi-Fi (on the left), on your iPad now - make sure that you are connected to your OWN TalkTalk network itself. Do let me know.
Thank you.
Expert:  Bryan replied 1 year ago.
Thank you for the rating; I assume you were able to get back into your eHarmony site all right?
Do let me know.
Customer: replied 1 year ago.
Yes I now have full access to the site through their emails and their App. thank you very much although I will be claiming your fee back of Talk Talk it's their fault it occurred and I don't see why I should have to pay.
Expert:  Bryan replied 1 year ago.
OK, perfect! For future reference, I have included your TalkTalk account login details as follows:
Login Email:***@******.***
Password: abcdef123
Thank you!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.