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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5274
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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A cople of days ago the menu on the left hand side of the screen

Resolved Question:

A cople of days ago the menu on the left hand side of the screen on the E mail page dissapeared, and I have tried every thing to get it back. Without it I cannot access my saved E mails or clear the trash. Please help!
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
May i remotely connect with you to check the issue directly and fix it?
Thanks
Customer: replied 2 years ago.

I need to know how I can get the menu back when I go into email page.

Expert:  Kamil Anwar replied 2 years ago.
I can remotely connect to check this and fix it. If you don't want me to remote in, then you need to clarify who is the e-mail with? How do you access it and which web browser are you using?
Customer: replied 2 years ago.

Please fix it by remote.

Expert:  Kamil Anwar replied 2 years ago.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=865394
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

Tried that I got a screen that said this browswe is no longer supported from Google!

Expert:  Kamil Anwar replied 2 years ago.
Is the issue on your computer?
Customer: replied 2 years ago.

Tried again, still got blank page stating there is no support from google.

Expert:  Kamil Anwar replied 2 years ago.
Don't worry. Please provide me the information i am requesting. Is this issue on your computer?
Customer: replied 2 years ago.

No it is on my galaxy tab 3.

Expert:  Kamil Anwar replied 2 years ago.
please tell me which app do you open to access mails or do you open internet browser and then go to mails?
Customer: replied 2 years ago.

I open using the e mail icon on the home page.

Expert:  Kamil Anwar replied 2 years ago.
Can you power off your tablet, then turn it back on and see if that brings back the menu?
Customer: replied 2 years ago.

That was the first thing I tried, have also tried all of the various settings to no avail. I do not want to set back to factory settings as I would lose photos and the saved e mails I am trying to access.

Expert:  Kamil Anwar replied 2 years ago.
When you open the email app, where does it takes you?
Customer: replied 2 years ago.

It takes me to the e mail page, and any emails that I have just received,but there is no menu on the left hand side now and so I cant save or redeem saved emails.

Expert:  Kamil Anwar replied 2 years ago.
Do you see the folder at the top "Inbox" ?
Customer: replied 2 years ago.

No,

Expert:  Kamil Anwar replied 2 years ago.
What do you see on the top left? it should be showing a message icon and next to it your email address?
Customer: replied 2 years ago.

It shows my email address but no message icon.

Expert:  Kamil Anwar replied 2 years ago.
tap your email address and tell me what options do you see?
Expert:  Kamil Anwar replied 2 years ago.
Try dragging from left side to the center or swipe from left side to center and see if that brings the folders back ?
Customer: replied 2 years ago.

It shows my email address but no message icon.nothing happens when I tap my email address, however hard!

Expert:  Kamil Anwar replied 2 years ago.
Try dragging from left side to the center or swipe from left side to center and see if that brings the folders back ?
^^
Customer: replied 2 years ago.

Yes, that worked! I cannot believe it was that simple, thank you!

Expert:  Kamil Anwar replied 2 years ago.
Thank you. And, if you can take a second to rate my service by clicking the smiley face below or star icon on top right that will be greatly appreciated.
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