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Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem. I am sorry to hear that you are facing problem with your computer. Turn the power off and wait for a minuite power it back on and tap on the F2 key to get into the bios you might have a different key as well with this model so you can just see at the bottom of you screen it says press F2 or F10 to run setup than means to ge into the bios. Once you are in the bios you will be able to make out on the main screen the hard drive is listed in there or not let me know