Hello Gerry! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Do you know if you had your phone contacts synced with your google / gmail account previously?Do you have windows xp, vista, or 7, or 8, or mac computer?What's the model of your phone?Please reply at the box below. Thank you.
its a galexy 3
Ithink its vista 7
Iam nearly sure iam connected to google
i am not great on computers as you probley gathered
yes that would be great thanks
Working on issue, thank you.
Thank you for the remote support session. Summary:- You have only a few contacts synced with your Google account, so previously, you saved most of your contact numbers in either the phone's internal memory and/or the phone's SIM card, if there is a SIM card in your phone. In order to get these contacts, here are your options:1. If there is a SIM card in your phone, then take it out, then insert the SIM card to another working phone, then check if you see your contact numbers on that working phone.2. If that does not work, that means those contact numbers are stored in the phone's memory (not in the SIM card), so you need to replace with a new screen, then you can use your phone again in order to get the contact numbers.
Note: Do not try with any program on the computer for retrieving your phone's contact numbers as it requires entering the phone's password ***** the phone's screen.Please let me know if you have any further question. Thank you.