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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5495
Experience:  B.Sc. Computer Science with Honors
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I have been locked out of my gmail account and I have reset

Customer Question

I have been locked out of my gmail account and I have reset the password ***** I am still locked out. What do I do?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
how long it has been that you are unable to login to your gmail account.
Customer: replied 2 years ago.

2 days

Expert:  Michelle replied 2 years ago.
have you tried the forgot password ***** if yes there where does it stops you to complete the verification process.
Customer: replied 2 years ago.

I have been on the account recovery page on their web site and reset the name and password ***** google have confirmed it has been reset but it still does not work.

Expert:  Michelle replied 2 years ago.
If you want i can dedicate full time with you to recover your gmail by remote access service however it has a small additional charge so if you want do let me know or else i can continue with this email session and i will reply back with steps for a solution. Remote access will be a quick troubleshooting process and you can get faster result.
let me know.
Customer: replied 2 years ago.

remote access is fine just need it fixed ASAP!

Expert:  Michelle replied 2 years ago.
i have send you an email please check and confirm i will give you a remote link to run.
Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

my email is not working will you send it to this page?

Expert:  Michelle replied 2 years ago.
http://bit.ly/1MKbvT8
open the link given above.
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Customer: replied 2 years ago.

ok

Expert:  Michelle replied 2 years ago.
as soon as you install elsinore i will be connected.
Expert:  Michelle replied 2 years ago.
let me know if you find any problem following the steps to run the remote screen.
Customer: replied 2 years ago.

I just picked this out of my email which is now working. I had to take the computer to a company to fix it because I could not contact you I said my email was NOT working. I will need to get a credit as the issue was not fixed by you.

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