How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 20197
Experience:  Expert for over 10 years
Type Your Computer Question Here...
Josh is online now

Kindle paper white, problem not being able to get info on screen,

Resolved Question:

kindle paper white, problem not being able to get info on screen, just a white bank screen
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! If you have a leathercase on your Kindle; Please remove it before performing the steps below. Please press and hold down the power button for 25-30seconds until the Kindle restarts If that does notwork, then please respond back and let me know so I can continue totroubleshoot.
Josh and 2 other Computer Specialists are ready to help you