When we put in our security number we still have problems. We tried several times. Message was that the Samsung Wireless Connection LAN connected press start to configure your wireless settings
Network is not connected check network settings to use internet
There is also mention to plug in network cable. We are at a loss to understand where we have gone wrong. Would appreciate more guidance please.
Richard - I have sent my information to Customer Services and would be glad if you would contact me by Email in an attempt to solve this problem.
I see that you received my answer to your question "What happened when you inserted the Security Key" The answer briefly is: Nothing, and as you will see from my earlier response we tried several things to solve this. In my email to customer services I have re-explained this.
Regards ***** ***** Howard
I've been working hard to find another Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
The response I received from Richard to my question was to say
When you put in the security number that should have re-connected the network. I have explained in detail what we did in this respect both to Richard and to Customer Services that the network did not reconnect when we put in the security number even though we tried several times.
Clearly we want to know why this was and I even suggested what we thought might be the case, eg this seems to be an incorrect number, but we have no other. How can we remedy this situation No one has come back to us with any suggestions. So we are still in the same difficult situation.
I have decided to leave you to come back to me with something positive, then we can consider that you at least have tried to answer the question. We are prepared to wait until Monday.
That is final. Elaine and ***** *****
We will continue to look for a Professional to assist you.
Thank you for your patience,
hello - Sorry not to have responded to you. We have been considering your suggestion re the rejection by the TV of our password. Tomorrow afternoon a technical friend is coming to us and we will ask if he can think about this too. We would like to contact you with anything which may be helpful. Do hope that is OK. Can you confirm please.
Many thanks Elaine Howard