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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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The broadband is very slow and comes and goes. I have been

Customer Question

The broadband is very slow and comes and goes. I have been told it is only about 2 mg.
Submitted: 1 year ago.
Category: Computer
Expert:  Barun replied 1 year ago.
Hi, and thank you for asking your question. Who's your Internet Service Provider, e.g. TalkTalk, please? Also, what broadband plan/service have you taken up with them? Please reply back to me below. Thank you.
Customer: replied 1 year ago.

Sky is the provider. Broadband/talk any time

Expert:  Barun replied 1 year ago.
OK. Now, please open up the following link:www.speedtest.net When the page comes up, click "Begin Test". After the test has completed, check the download speed listed (in mbps) and let me know please. Thank you.
Customer: replied 1 year ago.

Ping 18 145.75 upload 1.22

Expert:  Barun replied 1 year ago.
OK, so the download speed shows up as 145.75 MBps?
Customer: replied 1 year ago.

Sorry 14.75

Expert:  Barun replied 1 year ago.
Hmm, that seems reasonable enough; I'm checking your ISP's broadband plans now, and that's around the speed they bundle with the plans. Could you let me know if you are having this slow issue when accessing any specific website, e.g. Youtube? Keep me posted.
Customer: replied 1 year ago.

Will do.Do come straight to you next time?

Expert:  Barun replied 1 year ago.
Hmm, I can set up a quick remote session now (no extra charge), and check the Broadband issue on your system for you. Do let me know!
Customer: replied 1 year ago.

Yes please

Expert:  Barun replied 1 year ago.
OK. Let's get started with the remote session now. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=5176afc2-7eec-42a8-ad36-33df4180c5d2Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Barun replied 1 year ago.
It looks like you are some issues with joining the remote session; did you make sure to open up the "Elsinore Screen Connect" file downloaded at the bottom of the Chrome window, after joining the session? Do let me know.
Expert:  Barun replied 1 year ago.
It looks like you have gone offline now; do leave me a message when you are available next, and we will take this further. Thank you.
Customer: replied 1 year ago.

I do not wish to go ahead with subscription. What do I do?

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  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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