How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Bryan Your Own Question

Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11640
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Computer Question Here...
Bryan is online now

Can you help me NOW to eliminate Eudora Error 10013,

Customer Question

Can you help me NOW to eliminate for good Eudora Error 10013, ans stay with me until it has been accomplished?
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question. Do you get a "Permission Denied (10013)" error in Eudora now? May I set up a quick remote session, which will allow me to connect directly to your screen and check the issue here? Please reply back to me below. Thank you.
Customer: replied 1 year ago.

for the last three days i wa unablle to send or receive with eudora because of a "Trusted Certificate" problem. Today, I don't know why, the error message says "could not connect to pop.gmail.com, cause permission denied, Error 10013. the reason is different today, but theproblem is the same.

Expert:  Bryan replied 1 year ago.
I see, no issues. Let me provide you with the steps on this page now. First off, open Eudora and go to Tools > Options. Select Checking Mail on the left menu sidebar, and choose Required, Alternate Port in the Secure Sockets when Receiving drop-down menu. Select Sending Mail on the left-menu sidebar, and choose Required, Alternate Port in the Secure Sockets when Sending drop-down menu. Click OK, then close and re-open Eudora. Does this resolve your issue all right? Do keep me posted. Thank you.
Customer: replied 1 year ago.

i did everything you stated. now, i get a new message: "SSL negotiation failed. The connection with the server has been lost. Cause [5]"

Expert:  Bryan replied 1 year ago.
Hmm, I see - this is a tricky one. Please disregard the remote offer on your screen; may I set up a quick remote session at NO extra charge, which will allow me to connect directly to your screen and check the issue here? Please reply back to me below. Thank you.
Customer: replied 1 year ago.

ok

Expert:  Bryan replied 1 year ago.
OK. Let's get started with the remote session now. Are you using Internet Explorer, Mozilla Firefox or Chrome as your browser?
Customer: replied 1 year ago.

i have internetexplorer and i have chrome on my pc....i always use chrome.

Expert:  Bryan replied 1 year ago.
OK. Let's get started. Please open up the following link:http://www.justanswer.com/remotedesktop/join.aspx?Session=02ef57f2-bf03-478f-a46c-e00ff344a317Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of the Chrome window.) OPEN/RUN the file from your downloads, and I'll be connected. If you face any issues, just reply back to me below.Thank you.
Expert:  Bryan replied 1 year ago.
Your issue has now been resolved via the remote session. I'd appreciate it if you could kindly take a moment to rate my service by clicking on (and submit) a star rating at the top of this page.Thank you!
Customer: replied 1 year ago.

SORRY

Expert:  Bryan replied 1 year ago.
No issues, you may just rate my service below. Thank you!
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11640
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Bryan and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Hello Borun, HELP!!

The solution did not last!!! I just tried to open Eudora, and I got the old "Trusted Certificate" error....then I tried again and I got

"Negotiation failed Cause 200"

NOW I AM DESPERATE BECAUS I MUST USED EUDORA TO FINISH WORK BEFORE GOING AWAY TOMORROW FOR TWO WEEKS!!!

PLEASE CONTACT ME....THANKS.....Henry

Customer: replied 1 year ago.

Hello Borun, HELP!!



The solution did not last!!! I just tried to open Eudora, and I got the old "Trusted Certificate" error....then I tried again and I got


"Negotiation failed Cause 200"



NOW I AM DESPERATE BECAUS I MUST USED EUDORA TO FINISH WORK BEFORE GOING AWAY TOMORROW FOR TWO WEEKS!!!



PLEASE CONTACT ME....THANKS.....Henry

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.