Please accept my apologies - we seem to have gotten inadvertently disconnected while I was restarting your screen. Please leave me a reply when you get this, and I'll set up another remote session for you accordingly.
yes I am here
I am having great difficulty getting back to you, as all my replies to you try to go through my Google Chrome and the pages will not open because the are still unresponsive. I do not want to go to a different expert as they will only go through all the procedures you have already tried for me. If you still cannot think of a solution and solve this question for me ;sadly I shall have to go elsewhere and ask for my money back. I am so sorry.