How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

My kindle works 10 mins then just freezes, nothing

Resolved Question:

my kindle works for about 10 mins then just freezes, nothing I can do will make it work again
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
how old is the Kindle.
Press and hold down the power button on the kindle for 40 seconds and then release the button.
wait for 3 mins and then turn on the kindle.
let me know how it goes.
Customer: replied 2 years ago.

my kindle is 1 year old though it wasnt used for some months. I have tried your suggestions and it makes no difference

Expert:  Michelle replied 2 years ago.
please confirm is it kindle fire let me know the model number
Customer: replied 2 years ago.

it is kindle fire. where do i find model number

Expert:  Michelle replied 2 years ago.
Thanks for the info its kindle fire.
Follow the factory reset steps i am going to give and your ebooks are lost from kindle no problem you can download it back again from the amazon account for free.
open the link and follow the steps.
http://www.lovemyfire.com/kindle-fire-reset-factory-defaults.html
http://www.wikihow.com/Reset-a-Kindle-Fire
Michelle and 2 other Computer Specialists are ready to help you