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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4962
Experience:  B.Sc. Computer Science with Honors
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My kindle works 10 mins then just freezes, nothing

Resolved Question:

my kindle works for about 10 mins then just freezes, nothing I can do will make it work again
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
how old is the Kindle.
Press and hold down the power button on the kindle for 40 seconds and then release the button.
wait for 3 mins and then turn on the kindle.
let me know how it goes.
Customer: replied 1 year ago.

my kindle is 1 year old though it wasnt used for some months. I have tried your suggestions and it makes no difference

Expert:  Michelle replied 1 year ago.
please confirm is it kindle fire let me know the model number
Customer: replied 1 year ago.

it is kindle fire. where do i find model number

Expert:  Michelle replied 1 year ago.
Thanks for the info its kindle fire.
Follow the factory reset steps i am going to give and your ebooks are lost from kindle no problem you can download it back again from the amazon account for free.
open the link and follow the steps.
http://www.lovemyfire.com/kindle-fire-reset-factory-defaults.html
http://www.wikihow.com/Reset-a-Kindle-Fire
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4962
Experience: B.Sc. Computer Science with Honors
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