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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5008
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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I cannot connect to my e mail. I have been trying h

Resolved Question:

I cannot connect to my e mail. I have been trying for 24 hours.
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.
Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Sir/Ma’am please provide the following details so that I can help you better1. Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other2. Which email service is configured in the email client just let me know the part after @ in your email id for example @yahoo .com?3. How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.Sincerely,John
Customer: replied 1 year ago.

Windows 8

@Hotmail.co.uk

Press on outlook icon

Expert:  John replied 1 year ago.
Thank you for the details.Do you get any error message? if so please let me know the exact error messageCan you open your Hotmail using this link https://blu182.mail.live.com
Customer: replied 1 year ago.

I get no error message

I have not tried the line. I am afraid that if I disconnect with you and it does not work I will be unable to get you back. You are talking to a complete novice.

Expert:  John replied 1 year ago.
In that case may i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Customer: replied 1 year ago.

Please do.

Expert:  John replied 1 year ago.
Thank you.You can right click on the this link and click on open in a new tab that will keep this page in this tab safe.You can also bookmark this page so that in case you accidentally close this page you can open it back using the bookmarksHere is the tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password ***** shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Customer: replied 1 year ago.

I am having real trouble getting to the team viewer.

Expert:  John replied 1 year ago.
What happened?Were you able download and open it?Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other
Customer: replied 1 year ago.

Intr.net explorer ,I think

Expert:  John replied 1 year ago.
OK please answer my other question too so that i can help you."Were you able download and open it?"
Customer: replied 1 year ago.

once, then I could not get it back

Expert:  John replied 1 year ago.
OK then it should be on back of one of the opened internet explorer window.If you cannot find it then click again the link gave that will ask whether you want to run or save it.click on run and it will download and open in front of you then let me know the id and password ***** shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password. When you send me the id please insert space in-between the digits like 1 2 3 4 5 6
Customer: replied 1 year ago.

XXX

PASSW-XXX

Expert:  John replied 1 year ago.
I am now connected to your PC.Thank you
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5008
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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