Hi Freddy. No it happens totally randomly. Could be immediately on startup, During gaming,browsing word document. At any time. 3 times so far today. Once after 10 minutes once after 1 hr and again after 20 minutes.
No heat issues. I haven't checked event viewer.(how do I do that?)
Lots of critical Kernel-power. event id 41 around the time it happens. Sorry I'm not very computer savvy.
ok. Thanks. Will get back to you when it happens again.
Ok. It just happened again. Under critical: Kernel-power event 41. on restart I got a pop up box saying driver support had stopped working too?
I have 2x 4gb Kingston. I can remove and reseat again, although I have already tried that. When you say overheating, is it the processor you mean?
OK. As I have 4 slots, does it matter which ones I insert the ram into?
ok. i'll try that now
I just changed 1 Ram module to a different slot. I then ran the windows experience index which usually froze every time i tried updating it and it ran fine this time .Also cleaned the processor fan. So far so good. Hopefully that may have been the solution, but it freezes so randomly that only time will tell. Do you think I can rule out a defective hard drive?
Thanks a lot. I'll get back to you if the problem returns.
Just to let you know, the problem returned soon after we thought we fixed it. However, just on a hunch, i uninstalled my antivirus program. It's been six days and no freezes.
I hate computers! LOL
I just re-installed Mcafee and the computer froze within five minutes. That pretty much confirms where the problem lies.
Ok. Thanks again. Downloading now.