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I see the logon screen and when I have put in my password ***** takes me to the desktop without the icons and the screen starts flashing
I am on that blue screen
I am on the blue screen with the options
Good.Please click on "Troubleshoot", then on "Advanced Options", and then on "Startup repair".The computer will restart and access the Startup Repair screen. There click on your user account and type the password ***** order to continue.After that, wait for a few moments and you will see the results of the Startup Repair.Let me know what they say.
the startup repair asks me for a recovery key
I do not know where to get this
Also can we speak on Skype or the phone ?
I have a blues screen which says Start Up repair
Enter recovery key to get going again (Keyboard Layout: United kingdom)
The there is a blank space o put the key number.
Below the blank space, the is a sentence which says
"To retrieve key go to http://eindows.microsoft.com/recoverykeyfaq from another PV or mobile. In case you need it the key ID is xxxxx
Drive label : [My drive name is ***** *****]
We can use TeamViewer. Here is how to start it:
1. Go to http://www.teamviewer.com
2. Just below the green Download button, click on the Join Remote Control Session link
3. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS
4. When started, you should see a blue window that contains numbers - ID and Password ***** type those numbers here so that I can connect
I will implement and revert