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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have forgotten the password ***** my kindle .I cannot open

Resolved Question:

I have forgotten the password ***** my kindle .I cannot open it
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.It will need a reset to reuse the kindle.
Customer: replied 2 years ago.
thank you ! what do I do to reset ?
Customer: replied 2 years ago.
thank you Michelle What do I do to reset ?
Expert:  Michelle replied 2 years ago.
Please confirm is it kindle fire?
Customer: replied 2 years ago.
No ,an early kindle
Expert:  Michelle replied 2 years ago.
Please tell me the model number.
Customer: replied 2 years ago.
D01100
Expert:  Michelle replied 2 years ago.
To reset a Basic Kindle's password, type in:###-##-####
Customer: replied 2 years ago.
sorry I typed in the no ...it still says "incorrect password "
Expert:  Michelle replied 2 years ago.
Try this###-##-####
Customer: replied 2 years ago.
no luck still the same !!
Expert:  Michelle replied 2 years ago.
give me a moment i am working on it.
Expert:  Michelle replied 2 years ago.
Use a pin or a paper clip and push the reset hole. Here's how:1. Turn the kindle device facing down.2. Take out the back cover.3. Locate the reset hole and use a paper clip and push it down.
Customer: replied 2 years ago.
Sorry Can"t take out back cover ..not removable !!
Expert:  Michelle replied 2 years ago.
dont try if its a sealed one.
Customer: replied 2 years ago.
Did try but definitely sealed !
Expert:  Michelle replied 2 years ago.
Follow the steps to unlock your Kindle d011001.Try to enter several passwords, then your mobile will be locked. You will see the "emergency call" and "forgot pattern" options below the screen.2. Select "Forgot Pattern" option, and you will be ask to enter your Gmail account. After entering Gmail account, your device is now unlocked.3.The last resort for you to unlock your device (if you forgot your Gmail account) is to do a hard reset by pressing the power button for 20 seconds.Before you reset your Kindle to factory defaults: **(You must back up any personal documents, as well as older issues of periodicals that you`d like to keep, as a factor reset will delete them)**
Customer: replied 2 years ago.
sorry tried several passwords -no change !! no lock ,nothing Just' "Incorrect password ***** again" !!
Expert:  Michelle replied 2 years ago.
did you try to enter the password ***** to 7 times
Customer: replied 2 years ago.
more than !! but Ill keep at it !
Expert:  Michelle replied 2 years ago.
is the kindle more the 2 years old?
Customer: replied 2 years ago.
yes ! many more ! practically a prototype !!
Customer: replied 2 years ago.
maybe I should just buy a new one !!
Expert:  Michelle replied 2 years ago.
if you can give me a day i can check more resources and will get back to you.
Expert:  Michelle replied 2 years ago.
will that be fine.
Michelle and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
fine ! thank you for your help !