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Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5478
Experience:  B.Sc. Computer Science with Honors
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I have forgotten the password ***** my kindle .I cannot open

Resolved Question:

I have forgotten the password ***** my kindle .I cannot open it
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.It will need a reset to reuse the kindle.
Customer: replied 1 year ago.
thank you ! what do I do to reset ?
Customer: replied 1 year ago.
thank you Michelle What do I do to reset ?
Expert:  Michelle replied 1 year ago.
Please confirm is it kindle fire?
Customer: replied 1 year ago.
No ,an early kindle
Expert:  Michelle replied 1 year ago.
Please tell me the model number.
Customer: replied 1 year ago.
D01100
Expert:  Michelle replied 1 year ago.
To reset a Basic Kindle's password, type in:###-##-####
Customer: replied 1 year ago.
sorry I typed in the no ...it still says "incorrect password "
Expert:  Michelle replied 1 year ago.
Try this###-##-####
Customer: replied 1 year ago.
no luck still the same !!
Expert:  Michelle replied 1 year ago.
give me a moment i am working on it.
Expert:  Michelle replied 1 year ago.
Use a pin or a paper clip and push the reset hole. Here's how:1. Turn the kindle device facing down.2. Take out the back cover.3. Locate the reset hole and use a paper clip and push it down.
Customer: replied 1 year ago.
Sorry Can"t take out back cover ..not removable !!
Expert:  Michelle replied 1 year ago.
dont try if its a sealed one.
Customer: replied 1 year ago.
Did try but definitely sealed !
Expert:  Michelle replied 1 year ago.
Follow the steps to unlock your Kindle d011001.Try to enter several passwords, then your mobile will be locked. You will see the "emergency call" and "forgot pattern" options below the screen.2. Select "Forgot Pattern" option, and you will be ask to enter your Gmail account. After entering Gmail account, your device is now unlocked.3.The last resort for you to unlock your device (if you forgot your Gmail account) is to do a hard reset by pressing the power button for 20 seconds.Before you reset your Kindle to factory defaults: **(You must back up any personal documents, as well as older issues of periodicals that you`d like to keep, as a factor reset will delete them)**
Customer: replied 1 year ago.
sorry tried several passwords -no change !! no lock ,nothing Just' "Incorrect password ***** again" !!
Expert:  Michelle replied 1 year ago.
did you try to enter the password ***** to 7 times
Customer: replied 1 year ago.
more than !! but Ill keep at it !
Expert:  Michelle replied 1 year ago.
is the kindle more the 2 years old?
Customer: replied 1 year ago.
yes ! many more ! practically a prototype !!
Customer: replied 1 year ago.
maybe I should just buy a new one !!
Expert:  Michelle replied 1 year ago.
if you can give me a day i can check more resources and will get back to you.
Expert:  Michelle replied 1 year ago.
will that be fine.
Michelle and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
fine ! thank you for your help !