How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8997
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
25267123
Type Your Computer Question Here...
Mike the Mac Medic is online now

I had AGV anti virus on my laptop.

Resolved Question:

I had AGV anti virus on my laptop. Since downloading Windows 10 this has disappeared. I tried to log on to my account, but could not remember password, requested new password ***** nothing has been sent to my e-mail. Can you please help ? Sylvia xxxxxx xxxxxxxxxxxxxxxx

Submitted: 2 years ago.
Category: Computer
Expert:  Mike the Mac Medic replied 2 years ago.
Go here and download the PAID version of your software and it should still see the registration: http://www.avg.com/us-en/download
Mike the Mac Medic and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Hi Mike, Sorry for the delay - for some unknown reason unable to access your web page from e-mail. Thanks for trying unfortunately still could not find licence number or registration. Eventually contacted the company direct and after lengthy discussions they found it and it has been reinstated.

Regards

Sylvia

Expert:  Mike the Mac Medic replied 2 years ago.
OK great thanks.