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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16668
Experience:  Over 10 years of professional experience.
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My Toshiba satellite L750-1XH, since downloading Windows 10

Resolved Question:

My Toshiba satellite L750-1XH, since downloading Windows 10 has crashed and will not now reboot. Any suugestions?
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
When you say that you cannot get it to reboot, what does that mean? Will it not turn on? Will it not turn off?
I will be standing by.
Thank you,
Jason
Customer: replied 2 years ago.

it keeps saying error is obtaining info,will then restart

Expert:  Jason Jones replied 2 years ago.
Thank you for the update, Nigel.
As of right now, you cannot even get the computer to load Windows at all?
Customer: replied 2 years ago.

no

Expert:  Jason Jones replied 2 years ago.
Please, follow the instructions below:
- Turn the computer off
- Turn the computer on
- Start pressing the F8 key on the top of the keyboard
Are you given a menu of any kind?
Customer: replied 2 years ago.

your pc ran into a problem,we are collecting info... system thread exception not handled..athwbx.sys.

then heading recovery

option1 see advanced repair options

option2 restart my pc

Expert:  Jason Jones replied 2 years ago.
Choose the "Advanced Repair Options" item. Which items are you given next?
Customer: replied 2 years ago.

option1 exit and continue to Windows 10

option2 troubleshoot reset your pc or see advanced options

turn off your pc

Expert:  Jason Jones replied 2 years ago.
Choose Option 2.
Which options are you given now?
Customer: replied 2 years ago.

Option1: Reset this PC. Lets you choose to keep or remove your files, and then reinstall windows.

Option2: Advanced options

Expert:  Jason Jones replied 2 years ago.
At this point, you may need to reset the computer. You can choose to KEEP your files. When you do this, it will reinstall Windows and keep your documents, files, etc. You will however, have to reinstall any applications that you wish to add.
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