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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40324
Experience:  Over 15 years of consulting to the IT industry
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Downoaded windows 10 yesterday, now every time I go to write

Customer Question

Downoaded windows 10 yesterday, now every time I go to write email, Aol stops and restarts its self, and I have to try again , but same again, the same thing happened when i went from windows 8 to 8.1
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step as it uses the engine from internet explorer (now Edge) can you do the following please.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me please if you still have the problem.
Customer: replied 2 years ago.

hi

Richard,

no has not worked , just done same thing

Derek

Expert:  Richard replied 2 years ago.
Thanks Derek,
I want you then to do a clean reinstall please using a program called Revo Uninstaller.
You can download it (its a 30 day free trial which is enough) from here
www.revouninstaller.com
Once downloaded and installed, run it and use this to uninstall AOL. Make sure you choose during the process the advance option to remove the registry entries and the associated files with it.
Once done, restart the computer and then download and install it again from here.
http://discover.aol.com/aoldesktop97/
Then try to use it.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

hi Richard

HOME / d120578x


###-##-####/p>
Expert:  Richard replied 2 years ago.
thanks
Customer: replied 2 years ago.

hi Richard

So far I have sent one e-mail without it stopping and restating , so hopefully that has sorted it. Sorry it took so long to get back, but aol takes its time to load.

Many

Thanks

Derek

Expert:  Richard replied 2 years ago.
Thats no problem Derek, the steps take time to do.
Let me know if you get any problems again please.