rebooting and then all the steps after pressing f10 or was it f9.
a blue windows logo appears then the screen freezes
sorry for the delay. the make is HP i'm afraid I don't know the model it is a Compaq desktop
something is happening I pressed system recovery it ask me to back up my files which it is doing. Do you want me to stay connected to you as it could take some time.
It has asked me how I want to save my files would a dvd be ok