How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38392
Experience:  Over 15 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now

I tried to open an e-mail account then i saw on the

Customer Question

i tried for hours to open an e-mail account then i saw on the edge of the website what looked like a padlock when i clicked on it said it was partner support services microsoft and warned me it was a virus
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
sorry but it ids not entirely clear the issue you are having.
Are you concerned you may have received a virus?
Customer: replied 2 years ago.
yes and i can see when you put mouse on tabs you can see the writing on the bottom of the screen
Expert:  Richard replied 2 years ago.
ok, which anti virus software do you have installed?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
how much
Expert:  Richard replied 2 years ago.
It is optional, and is $39, then I can see and fix it directly.
Customer: replied 2 years ago.
well try and talk me through it and if i have no joy will arrange for you to fix it tomorrow
Expert:  Richard replied 2 years ago.
No problem at all.
First, letters at the bottom is the status bar, so what you describe is normal.
but what I need to know is which anti virus program are you using?
Richard and other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you