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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16040
Experience:  Over 10 years of professional experience.
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I need to return to factory settings,& unable to sellect it

Customer Question

i need to return to factory settings,& unable to sellect it anywhere,thnx`.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
You are wishing to restore it to factory settings and delete everything on it, correct?
Which version of Windows are you running?
What is the brand and model name of your computer?
I will be standing by.
Thank you,
Jason
Customer: replied 1 year ago.

hi`Jason, yh`your are correct, i`m running on windows7& it`s an Acer a3300. thnx`..David.

Expert:  Jason Jones replied 1 year ago.
Is that a tablet or computer?
Customer: replied 1 year ago.

desk-top`man,

an- Acer ax3300 pute` ok`

Expert:  Jason Jones replied 1 year ago.
Thank you.
To start the recovery process:
1. Restart the system.
2. While the Acer logo is showing, press + at the same time to
enter the recovery process.
3. Refer to the onscreen instructions to perform system recovery.
If you need anything else in the future, please let me know.
Thank you for your time today.
- Jason
Jason Jones and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Your answer does not work, I feel ripped off, you failed me,Jason.

Expert:  Jason Jones replied 1 year ago.
The recovery may be faulted on the computer. Do you have the reinstallation CDs?