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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38587
Experience:  Over 15 years of consulting to the IT industry
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I am requested to talk to you about an interrupted technical

Customer Question

I am requested to talk to you about an interrupted technical session last night. Ref. Number 23442138.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please what this technical session was in relation to?
Thank you
Customer: replied 2 years ago.

I have been experiencing awful difficulties with what seems to be settings in relation to the use of windows yahoo google, and Skype

Expert:  Richard replied 2 years ago.
Thanks John
Can you tell me please the difficulties you have been experiencing?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

what is happening please?

Expert:  Richard replied 2 years ago.
I am waiting on you to do my instructions John that I sent you, so I can connect.
I will repeat the instructions again that I gave you.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

I cannot close team viewer

Expert:  Richard replied 2 years ago.
You do not need to, you need to leave it open and give me the ID and Password ***** per my instructions please.
Customer: replied 2 years ago.

I have not received the information you request Richard shall I just give up ?

Expert:  Richard replied 2 years ago.
You need to follow the instructions I am giving you John.
I keep sending these to you, but you do not seem to follow this?
I have repeated the instructions below. If you take the time and follow it you get the information required.
Go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you