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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16059
Experience:  Over 10 years of professional experience.
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Have 2 issues 1 Set UP BT.com e-mail in Outlook

Customer Question

Hi Have 2 issues 1 Set UP BT.com e-mail in Outlook 2013 2 Not so easy, have corrupted Music/Pictures System files in Windows 10 and hope to get them repaired/reinstated I wonder, perhaps naively if copies can be brought across vis Dropbox or the like and overwritten to replace corrupt files

Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.
Hello,
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Jason Jones and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Sure

Expert:  Jason Jones replied 1 year ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 76 and click the circle button to start the remote application.
Expert:  Jason Jones replied 1 year ago.
All is now working.
Thank you for your time and please, do not forget to rate my help on this page.
- Jason
Jason Jones and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Have Ghost files thumbs & Desktop x2 on desktop (Greyed out but visible) can these be deleted

Expert:  Jason Jones replied 1 year ago.
No, do not remove those files.
I can fix that for you quickly.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 76 and click the circle button to start the remote application.
Customer: replied 1 year ago.

In

Expert:  Jason Jones replied 1 year ago.
Thank you.