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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37698
Experience:  Over 15 years of consulting to the IT industry
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I cant seem to grasp how to upgrade to windows 10 can you

Customer Question

I cant seem to grasp how to upgrade to windows 10 can you help?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me exactly where it goes wrong for you please?
What error or issue do you encounter?
Customer: replied 2 years ago.

when I click for download I am asked to click on windows icon at bottom right hand in tray I do not have this icon

Expert:  Richard replied 2 years ago.
Ok, check for the up arrown in the bottom right as for your computer it is likely hidden.
Then you should see it.
Its 4 squares, white, in the form of the window.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

I have already tried this it is not there

Expert:  Richard replied 2 years ago.
ok, where exactly then are you clicking download?
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

I am trying to obtain the free download but because I am 70 I am slow in understanding what to do

can you do this for me?

Expert:  Richard replied 2 years ago.
yes I can
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

632 461 759

4037 password

Expert:  Richard replied 2 years ago.
connecting now
Customer: replied 2 years ago.
Relist: Other.
I think some one is taking the p--
I don't know how much I am paying now for this service and am now stuck
the password ***** keeps coming up with being wrong please help
Customer: replied 2 years ago.

I am stuck now the pass sent minutes ago is not being recognised

Expert:  Richard replied 2 years ago.
Hi Vic
How did it go yesterday after the updates were installed?
Customer: replied 2 years ago.

I still don't have windows 10

Customer: replied 2 years ago.

I am now lost istill don't have windows 10

Expert:  Richard replied 2 years ago.
Vic,
Please slow down and read my messages.....
Yesterday we went and did the second updates of windows.
Did this complete.
Customer: replied 2 years ago.

yes

Expert:  Richard replied 2 years ago.
ok, go to control panel, windows updates.
What does it now say?