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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 15 years of consulting to the IT industry
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I have a paperweight Kindle I am unable to eject books I have

Resolved Question:

I have a paperweight Kindle
I am unable to eject books I have read-but I cannot manage to get the read kindle books to go
Anthony D Fisher
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and delete a book.
Let me know the results please
Thank you
Customer: replied 2 years ago.
no result
Expert:  Richard replied 2 years ago.
ok, exactly what steps are you taking to delete the books, and what happens when you do?
Customer: replied 2 years ago.
There is no facility to just delete the book-I have a Paperwhite Kindle
Please take me through the steps
Expert:  Richard replied 2 years ago.
ah ok,
To delete a book from the Paperwhite:
1) From Home, tap and hold the title of the Kindle content you want to delete.
2) Select Remove from Device.
Let me know the results please
Customer: replied 2 years ago.
Thank you-it is done
Expert:  Richard replied 2 years ago.
your most welcome!
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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