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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38369
Experience:  Over 15 years of consulting to the IT industry
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I am unableto send Emails

Customer Question

I am unableto send Emails
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is this happening on windows 10? Or another version of windows?
And what error do you get?
Customer: replied 2 years ago.

The message couldnt be sent.

The server rejected the senders email address

servers mtp talktalk.net

Protocol SMTM

responce 530 authentication required (TT401) Port.587

error numberOx800ccc78

Expert:  Richard replied 2 years ago.
Thanks John
you missed my questions though and I need to know this please.
Is this happening on windows 10? Or another version of windows?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

I use Windows 6

Expert:  Richard replied 2 years ago.
io, there is no windows 6 John
You mean windows XP?
Customer: replied 2 years ago.

yes windows XP

Expert:  Richard replied 2 years ago.
Thank you
And within windows xp, which email program and version are you using?
eg: Outlook 2007?
Customer: replied 2 years ago.

I am using outlook express 6,

Expert:  Richard replied 2 years ago.
Thank you
Go to Tools, click Accounts.
Click the Mail tab, and then double-click your e-mail account.
Click the Advanced tab.
Tell me the settings listed there please
\then click on the servers tab and tell me the settings there please
Customer: replied 2 years ago.

I have clicked on tools but dont find account listed

Customer: replied 2 years ago.

mew john work

Expert:  Richard replied 2 years ago.
Sorry I do not understand your last comment John
Richard and other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you