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Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40985
Experience:  Over 15 years of consulting to the IT industry
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Richard is online now

I am unableto send Emails

This answer was rated:

I am unableto send Emails
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is this happening on windows 10? Or another version of windows?
And what error do you get?
Customer: replied 2 years ago.

The message couldnt be sent.

The server rejected the senders email address

servers mtp

Protocol SMTM

responce 530 authentication required (TT401) Port.587

error numberOx800ccc78

Thanks John
you missed my questions though and I need to know this please.
Is this happening on windows 10? Or another version of windows?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.

I use Windows 6

io, there is no windows 6 John
You mean windows XP?
Customer: replied 2 years ago.

yes windows XP

Thank you
And within windows xp, which email program and version are you using?
eg: Outlook 2007?
Customer: replied 2 years ago.

I am using outlook express 6,

Thank you
Go to Tools, click Accounts.
Click the Mail tab, and then double-click your e-mail account.
Click the Advanced tab.
Tell me the settings listed there please
\then click on the servers tab and tell me the settings there please
Customer: replied 2 years ago.

I have clicked on tools but dont find account listed

Customer: replied 2 years ago.

mew john work

Sorry I do not understand your last comment John
Richard and other Computer Specialists are ready to help you
Thank you
Can you go to
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you