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Yes, to both questions
I have now got the same thing happening on my husbands profile too.
The bottom of the screen has menubar has the windows box, a 'search the web and windows box' a wee icon that looks like a table and chairs but all the time the icons keep popping on and off the screen and the mouse has the wee wheel spinning round most of the time too
When it restarted I just got the login page again, Can you confirm what the menu page should look like and how I find the troubleshoot option?
Ok, got that done but it comes up with an error message stating that no restore points have been created on your computer's system drive. to create a restore point open 'system protection'
Ok back in the Troubleshoot menu I have two options - RESET this PC or Advanced options
Advanced has the following:
Nothing that says REFRESH
Not a chance
When I look in the REset this PC option it has three further options:
Keep my files (removes apps and settings but keeps personal files)
Remove everything (removes all of your personal files, apps and settings) or
Restore factory settings
Any of these any good?
I have set this going Richard, though it does look like slow progress. I take this means I will go back to the previous settings ie Windows 8.1 which I think is what the computer came with?
Hi Richard thats it finished installing - looks like Windows10 and a rather empty desktop. There is a folder containing removed apps and this includes my Sage accounts stuff - can I reactivate it from here?
Thanks looks okay - will need to download my Sage, but can see all my backups etc phew!
Thanks Richard - I do have a backup to Knowhow Cloud but have never investigated it further other than I get a regular email telling me I'm backed up - must pay more attention