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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I moved from Windows 7 to Windows 10 about a week ago.By

Customer Question

I moved from Windows 7 to Windows 10 about a week ago.
By mistake, when prompted, I gave may surname and name instead od the user name I was using on Windows 7 (which was a synthesis of my surname and name). I also gave a password ***** I thought had to be different from the one I was using on Windows 7 (I only change two letters in capital letters).
As a result (I presume) I can open all Files in my "DOCUMENTS" Folder as "READ ONLY".
How can I recover my old User Name and Password (Windows 7) and use them on Windows 10?
Submitted: 2 years ago.
Category: Computer
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Do you have only 1 user account created in Windows 10 or you have more?
Customer: replied 2 years ago.

Only ONE account

Expert:  IT Miro replied 2 years ago.
OK.

Are you able to install and uninstall programs using that account?
Customer: replied 2 years ago.

I haven't tried yet.

What should I do?

Could we have a proper chat?

Customer: replied 2 years ago.

What's going on? This is not a proper chat. What kind of procedure is this?

Expert:  IT Miro replied 2 years ago.
We are in chat mode.

Please try to install a new program, or uninstall any installed program. Let me know if you were able to do that.
Customer: replied 2 years ago.
Relist: Other.
I never came across such an awful system.
You seem interested only in getting money and make publicity for you.
You do not seem to care about your customers.
At least, this is my impression so far.
Expert:  IT Miro replied 2 years ago.
Are you having problems using this web page?

If so, how about establishing remote desktop assistance so that I can see the problem myself and help you solve it?

There is a live chat box as well.
Customer: replied 2 years ago.

OK for remote assistance and live chat

Expert:  IT Miro replied 2 years ago.
Thanks!

Give me a few minutes to set up remote assistance, and I will get back to you.
Customer: replied 2 years ago.

Too late now. I must go to bed. I may call you back tomorrow. I am very dissatisfied with the system (NOT with you personally).

Expert:  IT Miro replied 2 years ago.
I am sorry for the issues!

Send me a message here tomorrow so we can establish remote desktop assistance.

Regards,
IT Miro
Customer: replied 2 years ago.

OK

Expert:  IT Miro replied 2 years ago.
See you tomorrow then.

Good night!

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