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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1347
Experience:  MCSE, RHCE, IBM System X Server Certified
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Just had windows 10 installed now i have no sound i have

Resolved Question:

Hi just had windows 10 installed now i have no sound i have tried device manager but no luck it might be my fault as i am 82
Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Expert:  arsufi2002 replied 2 years ago.
By the way, Can i have your machine model?
Expert:  arsufi2002 replied 2 years ago.
Besides, have you noticed any yellow exclamation or question mark on Device Manager
Customer: replied 2 years ago.
shuttle cant find model number
Expert:  arsufi2002 replied 2 years ago.
Tell me the devices under Sound, Video and game controllers on Device Manager
Customer: replied 2 years ago.
sound
Expert:  arsufi2002 replied 2 years ago.
Sorry, do you mean to say there is Yellow exclamation under Sound Adapter
Customer: replied 2 years ago.
just looked cannot find sound adapter
Expert:  arsufi2002 replied 2 years ago.
Sir, Can we start a remote session on your computer, so that we can work at real time. It helps to view the issue and resolve issue more quicklyIf you are willing please click below link and run the remote desktop tool
Customer: replied 2 years ago.
yes
Expert:  arsufi2002 replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=dce8695a-f69b-4abc-a6ec-94f00ad0baceClick "I Agree" > Download > Double click to run toolThanks
Expert:  arsufi2002 replied 2 years ago.
Let me know if you have any trouble using tool
Customer: replied 2 years ago.
hi arsufi dont understand tool
Expert:  arsufi2002 replied 2 years ago.
i shall help..What happens when you click above link
Expert:  arsufi2002 replied 2 years ago.
Did you get a page where it shows "I Agree" button
Customer: replied 2 years ago.
it goes into an agreement and then a download which i did
Expert:  arsufi2002 replied 2 years ago.
ok, then double click the downloaded file
Customer: replied 2 years ago.
yes i agreed
Expert:  arsufi2002 replied 2 years ago.
Click Download. This downloads file into computer
Expert:  arsufi2002 replied 2 years ago.
Now double click the downloaded file
Customer: replied 2 years ago.
done what you asked
Expert:  arsufi2002 replied 2 years ago.
ok, thanks,Please wait, i didn't get the screen yet
arsufi2002 and other Computer Specialists are ready to help you
Expert:  arsufi2002 replied 2 years ago.
Dear sir, Thanks for rating my service.Please remember us when you need an assistance in futureTake careHave a Great Day!Fiyaz