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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1015
Experience:  MCSE, RHCE, IBM System X Server Certified
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Just had windows 10 installed now i have no sound i have

Resolved Question:

Hi just had windows 10 installed now i have no sound i have tried device manager but no luck it might be my fault as i am 82
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Expert:  arsufi2002 replied 1 year ago.
By the way, Can i have your machine model?
Expert:  arsufi2002 replied 1 year ago.
Besides, have you noticed any yellow exclamation or question mark on Device Manager
Customer: replied 1 year ago.
shuttle cant find model number
Expert:  arsufi2002 replied 1 year ago.
Tell me the devices under Sound, Video and game controllers on Device Manager
Customer: replied 1 year ago.
sound
Expert:  arsufi2002 replied 1 year ago.
Sorry, do you mean to say there is Yellow exclamation under Sound Adapter
Customer: replied 1 year ago.
just looked cannot find sound adapter
Expert:  arsufi2002 replied 1 year ago.
Sir, Can we start a remote session on your computer, so that we can work at real time. It helps to view the issue and resolve issue more quicklyIf you are willing please click below link and run the remote desktop tool
Customer: replied 1 year ago.
yes
Expert:  arsufi2002 replied 1 year ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=dce8695a-f69b-4abc-a6ec-94f00ad0baceClick "I Agree" > Download > Double click to run toolThanks
Expert:  arsufi2002 replied 1 year ago.
Let me know if you have any trouble using tool
Customer: replied 1 year ago.
hi arsufi dont understand tool
Expert:  arsufi2002 replied 1 year ago.
i shall help..What happens when you click above link
Expert:  arsufi2002 replied 1 year ago.
Did you get a page where it shows "I Agree" button
Customer: replied 1 year ago.
it goes into an agreement and then a download which i did
Expert:  arsufi2002 replied 1 year ago.
ok, then double click the downloaded file
Customer: replied 1 year ago.
yes i agreed
Expert:  arsufi2002 replied 1 year ago.
Click Download. This downloads file into computer
Expert:  arsufi2002 replied 1 year ago.
Now double click the downloaded file
Customer: replied 1 year ago.
done what you asked
Expert:  arsufi2002 replied 1 year ago.
ok, thanks,Please wait, i didn't get the screen yet
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1015
Experience: MCSE, RHCE, IBM System X Server Certified
arsufi2002 and 6 other Computer Specialists are ready to help you
Expert:  arsufi2002 replied 1 year ago.
Dear sir, Thanks for rating my service.Please remember us when you need an assistance in futureTake careHave a Great Day!Fiyaz

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