Hello Michelle - 4.1.2(###) ###-####
It won't allow me to get in to view the available options
Only from Amazon
OK I did that and the Kindle picture appeared (with all the e-books intact)
However I still cannot access the network options in the Settings menu
I forgot to mention that the response to the centre button is very slow.
It was a Christmas 2013 gift so I suppose that it could be two years old
Hello Michelle - tried that but nothing happened. I have to work now so can I get back to you later?
At about 2ish this afternoon - thank you
Hi Michelle - I'm back but nothing has changed! I have no trouble with getting into and reading my books but I still can't enter the WiFi menu
I'm on another computer - have I missed you answer?
Thank you Michelle - my Kindle is the most basic device (5th generation) and not a Kindle Fire or Kindle Fire HD - does this make a difference to the above instructions?
No - it's just a common or garden plain Kindle
Kindle 5th generation - the model before the Paperwhite was introduced
Morning Michelle - I have done all that you have advised and Kindle has been rebooted. Now the only problem I have is that the Wi-Fi setting is indicating that there are no Wi-Fi networks available and that the Kindle is therefore not connected. Originally there were 10 networks to choose from but they seem to have disappeared.
Unfortunately hat didn't work either
Yes I used the reset button in the settings menu and clicked OK that I was aware that the device would be wiped clean - nothing happened - everything remained as it was before - I can access my books and read them and I can change the settings - the Wi-Fi menu however shows that there are no Wi-Fi options available (up until Tuesday of this week there were 10 to choose from) and therefore no connectivity.
It didn't even close down even when I clicked OK - just went back to where I started - in the settings menu
Hello Josh - after numerous attempts it is all sorted thank goodness!!
Heartfelt thanks to both you and your colleague Michelle for all the time and trouble you took to help me with my problem.
Thank you both again.
I don't have any more questions at the moment thank you