How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Computer Question Here...
IT Miro is online now

I have just bought a MG7550 and installed it on a Windows 10

Resolved Question:

I have just bought a MG7550 and installed it on a Windows 10 system. I am using Microsoft Publisher 2010 to produce a side-fold booklet and this has proved no problem over the last 3 years with my previous Canon MP540 but now I cannot persuade this new printer to print the correct size document. all other printing seems to be alright.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
During the time that has elapsed since I posted my question I have managed to solve it myself, so need no further help on that topic.
However I have another problem which is that when using Yahoo mail Via the Chrome browser I find I cannot upload any attachments. I have followed the instructions given for error 18 but so far without success. can you help on this subject?
Expert:  yourteqrepair replied 1 year ago.
are you using a yahoo mail plugin for chrome or web browser based email is causing the issue?
Customer: replied 1 year ago.
I use Yahoo mail from the UK Yahoo.com web site
Expert:  yourteqrepair replied 1 year ago.
What version of Chrome?
Customer: replied 1 year ago.
I'm sorry but how do I find that out - I'm afraid you're dealing with someone who is not greatly computer savvy
Expert:  yourteqrepair replied 1 year ago.
Type about:version in the address bar.
Customer: replied 1 year ago.
44.0.2403.155 (Official Build) m (32-bit)
Expert:  yourteqrepair replied 1 year ago.
type chrome://chrome/ into your address bar. See if it tells you to update.
Customer: replied 1 year ago.
It Tells me Google Chrome is up to date.
Sorry if there are delays in our conversation as my time at my desk is very limited during the week.
Expert:  yourteqrepair replied 1 year ago.
Try the following.Click Customize Chrome | select History.- The "History" window appears.Click Clear browsing data.- The "Clear browsing data" window appears.In the "Obliterate the following items from" drop-down menu, select the beginning of time.Select:Cookies and other site and plug-in dataCached images and filesClick Clear browsing data.Restart Chrome.
Customer: replied 1 year ago.
I have done that with no effect.
I have the problem even if I run Chrome with Firefox.
Customer: replied 1 year ago.
The problem must be with Yahoo mail
Expert:  yourteqrepair replied 1 year ago.
Yeah must be. Tried everything I could think of causing it. Sorry i wasn't able to solve the problem
Customer: replied 1 year ago.
Does that mean I've paid £21 to get nowhere?
Expert:  yourteqrepair replied 1 year ago.
I'm sorry you original question was answered. You piggy backed another question to original which is not aloud. I was assisting to be nice anyways. I beleive the issue with yahoo. I'm sorry i was not able to assist with the second question .
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro.

It looks like the previous Expert is not available any more.
Do you still require assistance with the Google Chrome / Yahoo! Mail issue?
Customer: replied 1 year ago.
Yes I do very much, I seem to have hit a brick wall and I do not have the knowledge or ability to go further.
It did happen once before, some time ago and I cleared the history and browsing data and that seemed to fix it. This time it doesn't respond to anything I try, it's been a month now. I can work round the problem using Drop box and e-mailing the appropriate link but that is far from ideal.
My time at my desk is limited at the moment so you may find my response times a bit erratic but I do want to find out what is going on so I can handle it in the future.
Expert:  IT Miro replied 1 year ago.
Thanks for your reply.
Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me if you would like that.
Customer: replied 1 year ago.
How do we do that
Expert:  IT Miro replied 1 year ago.
I can provide the instructions on how to download and start remote desktop assistance program on your computer.
Let me know when you are available so I can send you the instructions.
Customer: replied 1 year ago.
I'll have an hour or 2 tomorrow morning - Wednesday evening - Friday evening then Saturday morning.
Similar times next week but including Monday morning.
Expert:  IT Miro replied 1 year ago.
OK, let's try tomorrow morning.
Send me a message here and I will reply with further instructions.
Regards,
IT Miro
Customer: replied 1 year ago.
Ok
Expert:  IT Miro replied 1 year ago.
See you tomorrow then.
Customer: replied 1 year ago.
8.00 am I am now at my desk and await your instructions
Expert:  IT Miro replied 1 year ago.
Hello again! I forgot that you are in the UK. I thought you were in the USA. Are you available now?
Customer: replied 1 year ago.
Yes
Expert:  IT Miro replied 1 year ago.
Great! Let's establish remote desktop assistance then.
Customer: replied 1 year ago.
Ok, fire away
Expert:  IT Miro replied 1 year ago.
Here are the instructions: Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer: http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=4a7c813f-6077-4da3-8102-60a6cb5d085cClick the link and then click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Expert:  IT Miro replied 1 year ago.
Connected.
Customer: replied 1 year ago.
Back again
Customer: replied 1 year ago.
I have tried again and failed again
Expert:  IT Miro replied 1 year ago.
Hello! I am sorry it failed again. I am not sure if the problem is with the computer or with the router (Internet connection). Do you have access to another computer or Internet connection to test there?
Customer: replied 1 year ago.
only my phone
Expert:  IT Miro replied 1 year ago.
I see. Is it possible for you to go to another place where you can connect to another wireless network, such as public WiFi spots, and check there?
Customer: replied 1 year ago.
Probably but I'm not going to be able to give it much more time today. I will try tomorrow when I am at my sons house. Could we get back in touch on Thursday? If so what time would be convenient?
If there continues to be a problem I'm inclined to give up and work round it. It has taken far too much of both our times and I can see that you have tried everything possible and must be running out of inspiration.
Expert:  IT Miro replied 1 year ago.
Yes, I have tried many things and everything have failed. Please test at another place and let me know the results here, whenever you can. I will then respond to you as soon as possible.
Customer: replied 1 year ago.
ok, are you in England or America?
Expert:  IT Miro replied 1 year ago.
USA.
Customer: replied 1 year ago.
Ok I'll compensate for the time difference. Thank you for your help so far. Before I retired I was a service engineer for domestic appliances and I know how frustrating it can be to get a problem that won't respond to you trying to fix it.
Expert:  IT Miro replied 1 year ago.
We need to find the cause of the problem first, so that will allow us to solve the problem. Currently, it could either be your computer or your Internet connection.
Customer: replied 1 year ago.
I have successfully sent an e-mail with an attachment from my phone using Yahoo mail and a different wi-fi source. This would seem to point to the fault being my own router.
Expert:  IT Miro replied 1 year ago.
Hello again!
Thanks for letting me know that it worked using another Internet connection.
Yes, the problem seems to be with your Internet connection (your router). For that reason, you can reset the router to factory defaults and then check again. Most routers have the RESET hole or button that you need to press and hold down for about 20 seconds.
Please do that so that all settings can be reset to their default. You may need to re-configure the WiFi network after the reset.
Let me know if the Yahoo! Mail with then fully work.
Customer: replied 1 year ago.
The reset didn't work.
Sorry about the delay, I have been out all day and evening and just got back to see if the reset worked. It's 10.30 pm here.
I guess I'll just have to get another router to go any further. all else seems to be exhausted
Expert:  IT Miro replied 1 year ago.
Hello again!
The router itself could be fine, but maybe your Internet Service Provider has changed something on their end, such as blocking certain ports, etc.
You can call your Internet Service Provider and ask them if they have made any changes recently since you are unable to communicate with the Yahoo! Mail server properly while at home, but it works fine when using another Internet connection.
Customer: replied 1 year ago.
Ok, I'll try that tomorrow
Expert:  IT Miro replied 1 year ago.
OK, let me know what they say.
Customer: replied 1 year ago.
Broadband supplier says that there is nothing wrong with the router and will provide no further help as I am not using their e-mail service.
Trying to contact my e-mail provider has just sent me round in circles, none of which deals with my problem.
It seems no one wants to help. It's always someone else's problem
Expert:  IT Miro replied 1 year ago.
I am sorry for the issue! If that is the case, you can continue to use your Yahoo! e-mail account, but not via Yahoo! web mail, but via e-mail client such as Microsoft Outlook, Mozilla Thunderbird, Windows Live Mail, etc. I am sure it will work there just fine.
Expert:  IT Miro replied 1 year ago.
Do you have any of those e-mail programs installed on your computer?
Customer: replied 1 year ago.
I have got windows live mail so I'll try that
Expert:  IT Miro replied 1 year ago.
OK, let me know if you can successfully receive and send e-mails in Windows Live Mail.
Customer: replied 1 year ago.
I have just successfully used windows mail.
I'll try a couple more times
Expert:  IT Miro replied 1 year ago.
OK, good.
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Using Windows Mail seems to be the way around this problem. Although not the perfect answer it's the one I'll accept as this has taken far too much of your time and mine.
You have done everything possible on my behalf, for which I thank you, ***** ***** waste any more time is now pointless.
Thank you very much.
Expert:  IT Miro replied 1 year ago.
Hello again! Yes, using e-mail program such as Windows Mail is only a workaround. It is possible that the Yahoo! Mail problem will be solved by itself after some time, so you can check every several days to see if there are any changes. Also, you can start Internet Explorer and check if it is working with Yahoo! Mail since it seemed to have worked while I was testing all web browsers. Regards,IT Miro

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    161
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.co.uk/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.co.uk/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.co.uk/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.