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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37463
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I'm trying to find my direct printer wps pin, but its

Resolved Question:

Hello I'm trying to find my direct printer wps pin, but its not on the printer and I have lost the instructions. I need to connect to my laptop
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is this a new printer?
What's the model of your printer?
Are you trying to connect the printer via Wi-Fi/wireless connection?
What is the model of your Internet/wireless modem/router device?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you
Customer: replied 1 year ago.

The printer is a samsung c410

I would like to connect wirelessly or hard wired

I have a BT hub 5 router

I use windows 8

Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.

yes please do

Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a86208f8-be1e-4186-a57b-4145dd3e5165

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

I cant seem to download from the link. it has Download highlighted in blue, and when I click on it nothing happens

Expert:  Viet - Computer Tech replied 1 year ago.
Please click on the website below:

http://tinyurl.com/pa73afb

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.

That link is just opening a blank screen.

Expert:  Viet - Computer Tech replied 1 year ago.
Press at the same time the two keys Windows and J on your keyboard in order to open the Downloads window
, then there, open / run the item Elsinore.ScreenConnect.Client in order to install it.
Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, I mean, press at the same time the two keys Ctrl and J on your keyboard in order to open the Downloads window
, then there, open / run the item Elsinore.ScreenConnect.Client in order to install it.
Thank you.
Customer: replied 1 year ago.

Ctrl and J is not opening anything. Is there another way?

Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, so at this web page, you press at the same time the two keys Ctrl and J on your keyboard, and nothing would show up?

What is your internet browser program, such as Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?

Please let me know. Thank you.
Customer: replied 1 year ago.

Maxthon

Expert:  Viet - Computer Tech replied 1 year ago.
Do you know how to open the Downloads window in Maxthon?

Press at the same time the two keys Windows and E on your keyboard, then click on the Downloads option on the left
, then if you see the item Elsinore.ScreenConnect.Client there, then open / install it.

Thank you.
Customer: replied 1 year ago.

It's opening but no sign of elsinore

Expert:  Viet - Computer Tech replied 1 year ago.
Click on the new website below:

http://bit.ly/1TRaDnh

, then click on Downloads
, then if prompted, select the option No thanks, ***** ***** download
, then let me know what happens. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.