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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37478
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I am trying to log in to facebook but have forgotten my password.

Resolved Question:

I am trying to log in to facebook but have forgotten my password. Trying to get a new password ***** when I type it in for the second time, it tells me the two don't match. I have been very careful that I AM typing the same each time but for some reason it won't accept it. What can I do ? Please help me.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 1 year ago.

I think I have windows 8, but not certain, I'm afraid.I am so ignorant about computers which is why I need help. I am sure the remote support session would be best.

Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=3a2fb2cd-9786-4407-b90a-5057c9588fa3

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech and 4 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please click on the website below:

http://tinyurl.com/optnh6l

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.

I am getting a security warning when I try to open this link, but then it won't let me click on run.

Expert:  Viet - Computer Tech replied 1 year ago.
When you get the security warning, can you just allow it to run if possible (or if needed, click on More options, etc., and allow it....?
Customer: replied 1 year ago.

I will try again; I managed to get it to run but Zone Alarm warned me of suspicious behaviour etc. I am now scared that this is a virus or something.

Can you reassure me that this is a safe thing to do ? I just expected you to tell me how to re-set my password ***** Facebook!

Expert:  Viet - Computer Tech replied 1 year ago.
It is not a virus; it is safe; it is our remote support program for connecting to your computer in order to fix the issue. You will see everything I do on the screen, and we guarantee our service, so don't worry. Thank you.
Customer: replied 1 year ago.

What info do you want me to type in ?

Expert:  Viet - Computer Tech replied 1 year ago.
Sorry, don't need to type anything. Just open / run / install the file Elsinore.ScreenConnect.Client.

http://tinyurl.com/optnh6l

Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Let's try another way:

  1. Please click on the website below:
    http://connect.teamviewer.com
  2. Then download / run the file called TeamViewerQS...
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

Please reply at the box below. Thank you.

Customer: replied 1 year ago.

Finally I got there! the id is ###-##-####/p>

password ***** *****

Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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