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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5704
Experience:  B.Sc. Computer Science with Honors
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Dear Avast I have received a pop-up saying there is a serious

Resolved Question:

Dear Avast
I have received a pop-up saying there is a serious threat to my computer;
but I am not sure whether this particular one is dealt with already by my Avast anti-virus.
(there was a request to place something somewhere but I lost the pop-up)
I would appreciate your advice.
With thanks
Andrea
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you Please let me know that are you getting the pop up regarding the thereat all the time or while on internet
Customer: replied 2 years ago.

The pop-up threat came straight away when I turned on computer.

Also, when I tried to start computer it wouldn't go to opening screen: I pressed f12 and it then went to it ok.

I did something after reading pop-up and pop-up disappeared. But I am concerned.

Expert:  Michelle replied 2 years ago.
ok..dont worry i will give you a free scan tool to run a quick scan on the computer
Michelle and 7 other Computer Specialists are ready to help you
Expert:  Michelle replied 2 years ago.
please click here it will download a mbam file...double click on it to run itonce installed run a quick scan
Expert:  Michelle replied 2 years ago.
if it detects any infection it show in the scan result details...select all the infected files and click on delete\remove\quarantine option
Expert:  Michelle replied 2 years ago.
let me know if you face any difficulty