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dresteve2000
dresteve2000, Computer Support Specialist
Category: Computer
Satisfied Customers: 1555
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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I have devolo 500 i reset the device now the main adapter power light always flashes

Customer Question

hi i have devolo 500
i reset the device now the main adapter power light always flashes and on the wireless adapters house button always flashes it has no ip address asainged (defaut gateway) it will connet but no internet (unidentified network)
Submitted: 1 year ago.
Category: Computer
Expert:  dresteve2000 replied 1 year ago.
Hi, I am A. Stevens here to help with your question! We might need to do some configuration on the Devolo 500 to get it to connect to your network.
Customer: replied 1 year ago.

ok how we proceed?

Expert:  dresteve2000 replied 1 year ago.
Are you using the wifi clone method or powerline method?
Customer: replied 1 year ago.

to be honest i did mess around with clone and lost it from there so i reset device now i cant use it at all

Expert:  dresteve2000 replied 1 year ago.
What are the status of the lights on the unit connected to your router and the wifi adapter?
Expert:  dresteve2000 replied 1 year ago.
What are the status of the lights on the unit connected to your router and the wifi adapter?
Customer: replied 1 year ago.

the unit what conneted to router power light flashing the wireless device the house button flasing green all time

Expert:  dresteve2000 replied 1 year ago.
And you have your ethernet cable connected from the router to the devolo unit ? You have some other devices connected to the same router that are working?
Customer: replied 1 year ago.

its connected to the unit but when i go on router main gateway page it doesnt show on connected devices at all

Expert:  dresteve2000 replied 1 year ago.
Could you try restarting the router?
Customer: replied 1 year ago.

i have done

Expert:  dresteve2000 replied 1 year ago.
And did not help the issue?
Customer: replied 1 year ago.

not showing at all

Expert:  dresteve2000 replied 1 year ago.
Do you know if your router has a WPS button?
Expert:  dresteve2000 replied 1 year ago.
Do you know if your router has a WPS button?
Customer: replied 1 year ago.

no its a netgear

Customer: replied 1 year ago.

ive just plugged other wireless in to another socket and now they have stoppped flashing except for one plugged in router

Expert:  dresteve2000 replied 1 year ago.
Is it flashing quickly or about 2 second interval?
Expert:  dresteve2000 replied 1 year ago.
Is it flashing quickly or about 2 second interval?
Expert:  dresteve2000 replied 1 year ago.
Is it flashing quickly or about 2 second interval?
Customer: replied 1 year ago.

it stayes on for 1 sec and yes goes off for few seconds and come back on

Expert:  dresteve2000 replied 1 year ago.
So the other wireless has a steady green light now?
Expert:  dresteve2000 replied 1 year ago.
So the other wireless has a steady green light now?
Customer: replied 1 year ago.

the wireless devices both lights are on constantly as before the house light was constantly flashing. when i connect to the device it cant assign a ip address just blank

Customer: replied 1 year ago.

you gone?

Expert:  dresteve2000 replied 1 year ago.
Sorry for some reason I never got notice of your last reply. Please let me know when you are available and we can continue
Expert:  dresteve2000 replied 1 year ago.
Seems that there is something going on that does not allow DHCP to assign an address through the extender. Can you tr to set one manually and see if it will work?

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