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IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3244
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I've got Windows 10 installed but my Outlook account doesn't

Resolved Question:

I've got Windows 10 installed but my Outlook account doesn't seem to be working. In the settings I get the remark "Attention required". Also Firefox browser is not responding.
Submitted: 2 years ago.
Category: Computer
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.

Some programs may stop working after upgrading to Windows 10. To solve the problem, you will need to re-install them.
Are you able to do that?
Customer: replied 2 years ago.
I can re-install Firefox but I'm not sure about Outlook.
Expert:  IT Miro replied 2 years ago.
Do you have a Microsoft Office installation disc?
Customer: replied 2 years ago.
No.
Expert:  IT Miro replied 2 years ago.
Do you remember how you installed it the first time?
Customer: replied 2 years ago.
No, it was a few years ago.
Customer: replied 2 years ago.
It tells me my Outlook settings are out of date and gives me the options "Fix account" or "Dismiss".
If I select "Fix account", I eventually get the error code.
Expert:  IT Miro replied 2 years ago.
I see.
It looks like re-install is required.
What is the Outlook (Microsoft Office) version installed on your computer?
Customer: replied 2 years ago.
I don't know which version of Outlook is on my PC. It was running on Windows 8.
Expert:  IT Miro replied 2 years ago.
Please open any Microsoft Office product such as Outlook, Word, Excel, etc, and then click File and Help. You will find the version on the right side.
Customer: replied 2 years ago.
The version is Microsoft Outlook 2013 (32-bit).
Expert:  IT Miro replied 2 years ago.
Please check if it says anything about the edition, such as "Home and Student", "Professional", etc.
Customer: replied 2 years ago.
It just says Microsoft Outlook 2013 -(32 bit) and nothing else.
Expert:  IT Miro replied 2 years ago.
Please click on File and then Accounts. You should see the edition there, as described on this link:
https://support.office.com/en-au/article/What-version-of-Office-am-I-using-932788b8-a3ce-44bf-bb09-e334518b8b19?ui=en-US&rs=en-AU&ad=AU
Customer: replied 2 years ago.
Microsoft Office 365. Version 15.0.4737.1003 Got to go out now.
Expert:  IT Miro replied 2 years ago.
Thanks for the information!
Since it is Microsoft Office 365, you can download the installer easily.
All you need to do is sign in to your Microsoft account and click the Install button. It will download the installer needed to re-install Microsoft Office 365.
You can find the full instructions on this link:
LINK - REINSTALL OFFICE 365
First, you need to fully uninstall Microsoft Office 365. To do that, right-click the Windows Start button located in the bottom left corner and select Control Panel.
There click on Uninstall a program located in the bottom left corner.
Find Microsoft Office 365 on the list and right-click it and select Uninstall. Wait until it has been uninstalled and then restart the computer.
After the restart, you can re-install Microsoft Office 365.
IT Miro and 5 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
I'll try that in the morning. Thanks a lot. If it doesn't work, I'll be in touch..
Expert:  IT Miro replied 2 years ago.
Let me know how it went.
Customer: replied 2 years ago.
IT Miro, I've Un-installed Office 365. Now my Outlook is working again but I've got a problem with re-installing Office 365.
Expert:  IT Miro replied 2 years ago.
Hello again!
Outlook is part of Office 365. What kind of problems are you referring to?
Customer: replied 2 years ago.
Hello again.I've now succesfully installed Office 365 again. Outlook and the other apps look good now.Thanks a lot for your help. Cheers.