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Freddy M.
Freddy M., IT Technician
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience.
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How do I transfer photos from phone to computer

Resolved Question:

how do I transfer photos from phone to computer
Submitted: 2 years ago.
Category: Computer
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
What model phone is it? What version of windows or mac is on the computer?

Customer: replied 2 years ago.

the phone is a Samsung s4 mini and my operating system on the pc is windows 10

Expert:  Freddy M. replied 2 years ago.
Connect your phone to the computer with a usb cable.
Then click the folder icon on the bottom of windows to the right of the search box.

On the left side click on this pc.
You should see your phone here, if you do not disconnect and reconnect it.

Now open the phone and you should see a bunch of folders.
Find and open DCIM all your pictures should be in there.

Once you have found them you can move them all to your computer by copying and pasting.
To make it quicker you may want to do that to the DCIM folder rather than each picture.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Freddy M. and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

unable to find the DCIM nor do I what the DCIM folder is.

Expert:  Freddy M. replied 2 years ago.
It would be a folder like any other named DCIM, what folders do you see?
Customer: replied 2 years ago.

All I can see are the usual apps icons, nothing says folders

Expert:  Freddy M. replied 2 years ago.
You need to connect it to the computer first like I mentioned and on the computer follow the steps I gave you.
Customer: replied 2 years ago.

OK thanks, ***** ***** found it so thanks very much indeed. I will now go and rate your service. Bye

Expert:  Freddy M. replied 2 years ago.
.
You're welcome and thank you very much for rating.